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A great career in the vibrant service industry starts at school 

ServiceIQ’s annual schools’ compliance requirements are outlined below. To help you with your course planning please refer to the information in the tables for Tourism and Hospitality and other suggestions of where to find valuable information on our website.

Course planning

Courses offered at your School will be based on your School’s scope and the School’s ability to meet the Ringa Hora Consent and Moderation Requirements (CMR) for the specific sector involved. Please refer to the sidebars for standards to choose from. Note: these are provided for your convenience: for the latest information, please contact Ringa Hora.

Resource selection

Choose from paper based student learning material and assessments or blended online learning material with videos, quizzes, PDFs and paper assessments. Products come in Individual Training Packs (ITP) – resources for a single unit standard, or Multi Training Packs (MTP) – a collection of ServiceIQ resources for more than one unit standard.

Moderation

Pre-moderation – This is undertaken by Ringa Hora. ServiceIQ assessments are provided to you pre-moderated by the WDC – there is nothing more that you need to do. Schools writing their own assessments are required by NZQA to have these assessments pre-moderated by Ringa Hora: this involves checking assessment material before use to ensure it meets the national standard, and is fair, valid, and consistent.

Post-moderation – This is undertaken by Ringa Hora. It involves checking the marking of the assessment after it has been completed, to ensure this meets the national standard; and is fair, valid, and consistent. Post-moderation will be requested by Ringa Hora through their Assessment Intention Plan (AIP) – the WDC will be in touch with you about post-moderation and the AIP.

Applying to extend scope

Consent to Assess is granted by the New Zealand Qualifications Authority (NZQA). Schools’ Consent to Assess Scope can be found on the NZQA website. Secondary schools are automatically granted a Base Scope of Consent to Assess against standards.

The Base Scope of assessment for Hospitality in Schools includes the Foundation Skills at Level 1 and 2 (Level 1: 15891, 15892, 15893, 15895, 15896, 15900, 15901, 15905, 15918, 15919, 15920, 15921, 19768, 19769, 19770, 21057, 21058, 21059, Level 2: 19771).

Schools intending to assess against additional unit standards should contact Ringa Hora for information and assistance. 

Assessment Intention Plan (AIP)

As noted above, the Ringa Hora may require an Assessment Intention Plan. They will be in touch with you about this.

Get expert help

If you have any questions, please don’t hesitate to contact, as relevant, either Ringa Hora or us here at ServiceIQ: intel@ServiceIQ.org.nz. 

Supporting information

The Service Career Kick-Starter introduces young Kiwis to the many career opportunities in New Zealand’s service industry. The booklet offers a huge range of exciting possibilities, helpful information, incredible career stories, and answers to your big questions. 

Hospitality course planning

Domains: Cookery, Food Safety, Food and Beverage, Hospitality Foundation
  1. Start by reading about Hospitality careers in our Hospitality Schools Career brochure. 
  2. Find the NZ Certificate in Hospitality L2 Programme of Study here. 
  3. Careers: With the ServiceIQ Career and Qualification Pathways, your students will discover that a role in the Hospitality sector is much more than a job. 
  4. Shop: Hospitality resources can be purchased from the ServiceIQ Shop.

For specific hospitality assistance, talk to your ServiceIQ Schools Advisor – Resources and Development:

Hospitality teacher experience and skill requirements

Hold recognised industry qualification at or above the level at which assessing, or can demonstrate equivalent knowledge and skills, and have sufficient industry experience:
  • Level 2 – 1 year industry experience and a qualification or 2 years industry experience.
  • Level 3 – 3 years of industry experience or demonstrate equivalent knowledge and skills.

Tourism and Tourism Māori course planning

Domains: Visitor Services, Travel, Tourism Māori Practices
  1. Start by reading about Tourism careers in our Tourism Schools Career brochure. 
  2. Find the NZ Certificate in Tourism L2 Introductory Skills Programme of Study here.  Note: L3 Māori Tourism units are on all schools’ base scope 
  3. Careers: With the ServiceIQ Career and Qualification Pathways, your students will discover that a role in the Tourism sector is much more than a job. 
  4. Shop: Tourism resources can be purchased from the ServiceIQ Shop.