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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.

We aim to have a world class New Zealand service industry through skilled and qualified people.

 

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News & updates

The service sector is a busy industry. Here are some feature articles on recent news and updates...

  • Parai Parai Ambassador thumb

    Ambassador announced by ServiceIQ

    Auckland War Memorial Museum Visitor Host, Parai Parai, has been recognised as a ServiceIQ Ambassador.

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    NZC Hospo Programme of study thumb

    The art and science of preparing, cooking and serving food

    We're delighted to announce that the new Cookery in Schools (Level 2) programme is ready. 

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    feedback on elearning thumb

    Fantastic student feedback on our eLearning

    Almost two years ago ServiceIQ launched our eLearning resources for schools and providers. At the end of each course we offer students the opportunity to provide us with feedback. 

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    TAANZ NTIA 2019 242x300

    2019 TAANZ National Travel Industry Awards

    ServiceIQ is pleased to be a premium sponsor of the Travel Agents Association New Zealand (TAANZ) 2019 National Travel Industry Awards.

     

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  • National Sec School Culinaruy Chall thumb

    National Secondary Schools Culinary Challenge is back for 2019

    ServiceIQ is again proud to be a key partner in the NSSCC, the country’s premiere cooking competition for up-coming chefs.

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    REFRESHER Income and Net profit thumb

    Colour Accounting refresher – Income and Net Profit Margin

    Income is defined as a value-generating activity, a verb concept. 

    Net Profit Margin is also known as the Return on Sales percentage.

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    Streamlining

    Streamlining how we help you

    We’ve made some changes that will streamline how we work with you. There are three main areas: Schools Transition Advisors, Schools compliance and Talent supply

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    VET submission thumb

    VET Reform needs to involve industry much more says ServiceIQ

    ServiceIQ has released its submission on the Government’s vocational education and training (VET) system reform proposal. The submission, informed by many service sector employers and industry associations, agrees that there is room for improvement, but doesn’t support the proposal in its current form.

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  • Regional Roadmaps update thumb

    New Zealand service industry job growth set to continue

    Job opportunities in many of the country’s service sectors show no sign of slowing according to new regional economic updates released by ServiceIQ, Industry Training Organisation for tourism, travel, retail, retail supply chain, aviation, hospitality and museums. 

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    Coco Sun thumb

    Not lost in translation

    Coco Sun takes hundreds of enthralled visitors around New Zealand’s historic Larnach Castle & Gardens. Coco Sun can also claim a very interesting history. She was born and raised in China’s north eastern province of Liao Ning. As an adult, she moved to Japan where she graduated with a Master of Business Administration and Marketing from Aichi University in Nagoya (another city famous for a magnificent castle). 

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    Delivery delays thumb

    Delivery delays

    The current delivery timeframes for our print-to-order resources are longer than we, and you, expect.

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    Eliesa Sime thumb

    For the joy of cooking

    When Eliesa Sime was a student at Mt Roskill Grammar in Auckland, his goal was to become a chef. For the last five years, he has been part of the team preparing delicious dishes for travellers at Auckland Airport’s luxury Novotel hotel. In late 2017, he successfully completed ServiceIQ’s premiere Cookery Apprenticeship achieving the New Zealand Certificate in Cookery Level 4 qualification and was promoted to demi chef.  

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  • CMRs completed thumb

    Review All Done – New Documents Ready

    We are delighted to let you know that ServiceIQ’s review of its Consent and Moderation Requirements (CMRs) has been completed successfully and the new documents are now available for you to use.

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    Shakira Kalksma thumb

    Climb every mountain

    Like many young people attracted to a career in tourism, Shakira Kalksma knew, when she was studying the subject at school, that the exciting industry presented her with the perfect adventure. She just didn’t know where or what kind of role she’d land in the dazzling world spanning everything from outdoor pursuits to retail and hospitality.     

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    HospoSavvy thumb

    New recruits in hospitality can now get essential skills in weeks not years

    Successful hospitality employers know that training and retaining great staff is essential for a successful and sustainable business. The challenge is how can those businesses who need to get staff up to speed quickly find a reliable way to do it. ServiceIQ now has the answer. 

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    NZC Travel thumb

    Online is on for fledgling travel agents going professional

    ServiceIQ is delighted to announce that new travel agents can now be assessed quickly and easily online to gain the industry’s professional qualification. Doing away with paperwork will also make it easy for users to complete the qualification at work.  

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  • Tony Laskey thumb

    Top industry executive joins ServiceIQ

    Top service industry executive Tony Laskey has been appointed as ServiceIQ’s new General Manager – Industry Engagement, from 4 February.

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    Renee Bennett Shields thumb

    Hooked on tourism!

    ServiceIQ’s on-job training programmes are a good fit for Renée Bennett-Shields, manager of Nelson Tasman’s thriving i-SITE information office. In summer, she manages up to 13 staff looking after around 1500 visitors a day, plus she’s flat-out leading the marketing, communications and retail side of the non-stop seven-day a week operation. 

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    Angelina Singh thumb

    Flight of imagination

    Ever since she was at school, Angelina Singh aspired to work for “New Zealand’s iconic airline”. She didn’t know how it would happen, but all the way through university she held onto the idea and as soon as she graduated, she got onto Air New Zealand’s radar by registering for any jobs coming up. A few months later, her dream came true. 

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    Tia Warwick thumb

    New ServiceIQ Gateway Scholar defies gravity

    Tia Warwick from Oxford in Canterbury is living proof that a ServiceIQ Gateway programme gives secondary students the grounding they need to lift-off into a career they’re passionate about. 

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