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Skills for the Aotearoa New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of Aotearoa New Zealand's service industry.

We help our customers succeed by growing their talent.


The @ServiceIQNZ team have added some seasonal phrases and words to the Te Reo Glossary on our website.…

News & updates

The service sector is an important industry. Here are some feature articles on recent news and updates...

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    School students get NCEA credits for hospo competitions

    In pre-COVID times, hundreds of hospitality professionals joined battle for the accolade of being the best of the best, pitting their skills against each other in world-class cookery and food & beverage competitions.

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    Christmas break key dates

    ServiceIQ will be closed from Thursday, 23 December 2021 and will reopen on Monday, 10 January 2022.

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    Pre-ordering now helps avoid 2022 delays

    Placing an order now for your 2022 resources will help avoid any unexpected production or delivery delays in the new year. Even better, payment isn’t due until your order is complete in 2022.

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    Important changes

    From 4 October 2021, responsibility for qualifications development, pre- and post-moderation, consent to assess, and programme endorsement moved from ServiceIQ to the new Ringa Hora – Services Workforce Development Council (WDC).  

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    Chef, apprentice, parent and teacher: Learning and earning on-job makes the difference

    Moving seamlessly from school to the workplace can be a big leap but a good employer, with a commitment to on-job training programmes or apprenticeships, makes all the difference.

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    National Secondary Schools Culinary Challenge 2021

    ServiceIQ is proud to be a sponsor of the National Secondary Schools Culinary Challenge in 2021. Students have the opportunity to compete at Regionals for their spot at the NSSCC Grand Final.

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    Invitation to Hospitality Teachers’ Professional Development

    Join us for a day of industry insight and realism. Prepare, cook and present dishes suitable to replicate in school cafés. Starts in June and ends in August 2021.

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    Photo Album: Hospitality Teachers’ Professional Development

    We’ve kicked off the PD days and the feedback has been fantastic – here’s a look at what you can expect.

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    Apprenticeships boost retail careers

    Top retailers across New Zealand are embracing the opportunity to offer eligible staff an apprenticeship.

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    NZQA proposal includes workplace training

    The New Zealand Qualifications Authority (NZQA) is seeking feedback on three proposals.

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    TERM 3 – The Present: Tourism and Hospitality School Competition

    TERM 3 NOW OPEN: ServiceIQ and Go with Tourism are running nationwide competitions throughout the school year for Tourism and Hospitality students. 

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    TERM 2 – The Future: Tourism and Hospitality School Competition

    ServiceIQ and Go with Tourism are running nationwide competitions throughout the school year for Tourism and Hospitality students. 

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    TERM 1 – Your Challenge: Tourism and Hospitality School Competition

    ServiceIQ and Go with Tourism are running nationwide competitions throughout the school year for Tourism and Hospitality students. 

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    New partnership to bolster tourism student numbers ahead of rebuild

    ServiceIQ and Go with Tourism are teaming up for 2021.

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    Great news for you: ServiceIQ and Go with Tourism partner

    Go with Tourism is a free support service with a range of resources to assist the New Zealand hospitality and tourism workforce. Services include educational pathways, and job and employer connectors. 

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    Students take flight with new aviation option

    COVID-19 may have hit parts of the aviation industry hard, but it’s projected to pick up strongly. The International Air Transport Association has said that air travel may recover to previous levels in under three years.

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    Doing dishes to making dishes

    School wasn’t doing it for Brooklyn O’Neil. He wanted to get out into the workforce and start making a go of things. So, he went looking for work and landed a job in a restaurant, in the classic starting-out role of dishwasher.

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    Rocket Lab Offers New Zealand’s First Aerospace Apprenticeship

    The programme enables apprentices to receive a formal ServiceIQ Aeronautical Engineering trade qualification for building Electron rockets and testing space hardware. 

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    Top chef says apprentices are good for business

    New Zealand punches above its weight in everything that matters. From sport to science, Kiwis have been internationally recognised as among the best in the world. It’s the same in hospitality, with local chefs known for their great skills and ability. Many have worked in – or run – some of the best restaurants here and in the world. 

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    Support for apprentices will help build careers

    Hard-hit service sector employers and their apprentices will greatly benefit from the government’s new Apprentice Boost scheme, says Andrew McSweeney, Chief Executive of the sector’s industry training organisation, ServiceIQ. 

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