ServiceIQ

COVID-19

He waka eke noa – we are on this journey together

During New Zealand’s COVID-19 response, our team is working from home. We continue to support our employer customers and their on-job learners, and our school customers and their students.

Our team is here to assist you and is available by email Intel@ServiceIQ.org.nz or phone (0800 863 693). Please reach out to us at any time, for any reason, if you think we might be able to help you.

Kia ora anō tātou – best wishes and stay well.

The team at ServiceIQ

Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's service industry.

We help our customers succeed by growing their talent.

Aviation

Give your people the skills they need to deliver safety and service in engineering, flight and ground operations.

Hospitality

Skilled people make your success difference, from the kitchen to the front of house, housekeeping to reception.

Museums

Make your museum or gallery a return destination thanks to skilled collections, shop and café people.

Retail

From shop front to distribution centre floor, people with service and business skills deliver valued customer service.

Tourism

Whether a guided tour or major convention, people need good skills to deliver a great visitor experience.

Travel

Trained people give your customers a great travel experience from the day they book to the day they return.

I want to...

Congratulations to David and Crystal from Kingsgate Hotel Dunedin who have completed their #ServiceIQ New Zealand C… https://t.co/clD3swRhww

Posted on 09 Mar

News & updates

The service sector is an important industry. Here are some feature articles on recent news and updates...

Schools annual ServiceIQ moderation requirement – COVID-19

ServiceIQ understands that NZQA recently notified schools that NZQA moderation of unit standards managed by NZQA would be optional for the remainder of 2020. ServiceIQ supports this move by NZQA given the high volume of moderation NZQA normally requires from schools in any one year.

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Food and hospitality workplace safety training available online

New fully online training has been launched to the hospitality industry by the sector’s Industry Training Organisation, ServiceIQ.

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National Secondary Schools Culinary Challenge is back for 2020

ServiceIQ is again proud to be a key partner in the NSSCC, the country’s premiere cooking competition for up-coming chefs - although in a different form this year, due to COVID-19

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Young Kiwis getting great career opportunities

Opportunities to build great careers in New Zealand’s thriving service sectors have been given a boost thanks to a ServiceIQ initiative that has just been funded by government, says ServiceIQ Chief Executive Andrew McSweeney.

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Some prices are changing

There will be a small price increase for all-print cookery schools packs from 19 December, when they will increase to $40 including GST. Our blended online and print option prices remain the same.

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Printing update

As part of our commitment to on-going improvement, we've made a thorough review of our resources printing. This has led to a decision to move to a new print supplier that will improve service for you, including a reduction in delivery times.

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2020 Pre-orders and resource returns for pre-orders

Get your pre-orders in now for 2020!

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Employers and employees prefer on-job training

A new study from Research First shows that service sector on-job training arranged by industry training organisation ServiceIQ has high levels of satisfaction.

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Mt Ruapehu cadetship opens career doors for locals

Mt Ruapehu is opening up mountains of opportunity to local career seekers.

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Extension to Consent to Assess

Extension to Consent to Assess or Programme of Study applications and Extension to Consent to Assess deadline for teaching beginning in 2020.

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Assessment Intention Plan

Our Assessment Intention Plan (AIP) for 2019 is well underway.

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Schools, ServiceIQ and RoVE: nothing changes

The Government’s Reform of Vocational Education (RoVE) decision was announced on 1 August. As noted, the first steps are being taken towards the new system. The announcement made it clear that this will be a process that will take quite some time.

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Winning formula equals Holiday Park success

Living and breathing the ‘great training = winning visitor experience’ formula has seen Lake Tekapo Motels and Holiday Park chalk up another win: the ServiceIQ Holiday Park Visitor Experience 2019 award.

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Russell-ing up TOP 10 service

Being a people person meant that Einnee Facey’s move from several years in banking and finance to a reception role at Russell’s TOP 10 Holiday Park was a real step forward.

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Ambassador announced by ServiceIQ

Auckland War Memorial Museum Visitor Host, Parai Parai, has been recognised as a ServiceIQ Ambassador.

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The art and science of preparing, cooking and serving food

We're delighted to announce that the new Cookery in Schools (Level 2) programme is ready.

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Fantastic student feedback on our eLearning

Almost two years ago ServiceIQ launched our eLearning resources for schools and providers. At the end of each course we offer students the opportunity to provide us with feedback.

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Colour Accounting refresher – Income and Net Profit Margin

Income is defined as a value-generating activity, a verb concept.
Net Profit Margin is also known as the Return on Sales percentage.

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Streamlining how we help you

We’ve made some changes that will streamline how we work with you. There are three main areas: Schools Transition Advisors, Schools compliance and Talent supply

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VET Reform needs to involve industry much more says ServiceIQ

ServiceIQ has released its submission on the Government’s vocational education and training (VET) system reform proposal. The submission, informed by many service sector employers and industry associations, agrees that there is room for improvement, but doesn’t support the proposal in its current form.

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