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Skills for the Aotearoa New Zealand service industry

ServiceIQ is the workplace training specialist for a large part of Aotearoa New Zealand's service industry.

We help our customers succeed by growing their talent.

 

Judging is underway for the burger category in the ServiceIQ Battle of the Pans schools competition. Thank you to… https://t.co/vLtzozy3Uz

News & updates

The service sector is an important industry. Here are some feature articles on recent news and updates...

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    On-job training delivers success for top holiday parks

    Being committed to growing skills and talent has paid dividends for one outstanding New Zealand holiday park, and for an exceptional employee at another.  

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    ServiceIQ joins Te Pūkenga Work Based Learning Limited

    Kaimahi and representatives from ServiceIQ and Te Pūkenga came together in Wellington this morning for a pōwhiri as ServiceIQ was welcomed into Te Pūkenga Work Based Learning Limited.

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    New Gateway Galore

    “It’s been a real success”, enthuses Grant Hobbs, Gateway Coordinator at Auckland’s De La Salle College. “We’ve seen hundreds of young people engage with the workplace. Teachers and I have seen a real change in their maturity because they’re starting to work with adults. They’re starting to realise their own potential, and are gaining credits towards NCEQ Level 2 and Level 3.

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    Battle of the Pans: New school hospitality competitions 

    ServiceIQ is excited to announce the Battle of the Pans.  This is a new initiative that helps you deliver fun, easy, cost-effective culinary arts competitions that are designed to help your students achieve credits across multiple unit standards in cookery or hospitality. Competitions can be held in your classroom, or at a regional Battle of the Pans event. 

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    Solid year for ServiceIQ despite COVID impacts

    COVID-19, planning for a ‘lift and shift’ transition, and rapidly changing customer needs and demand were just some of the challenges that the service sectors’ industry training organisation, ServiceIQ, faced last year.

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    Service sectors set up for success

    The future for Aotearoa’s service sectors is a little brighter today as Industry Training Organisation ServiceIQ has transferred $3 million to Ringa Hora, the new Services Workforce Development Council. The fund is for industry-led workforce and skills development projects in hospitality, tourism, retail, aviation, and travel.

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    School students get NCEA credits for hospo competitions

    In pre-COVID times, hundreds of hospitality professionals joined battle for the accolade of being the best of the best, pitting their skills against each other in world-class cookery and food & beverage competitions.

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    Important changes

    From 4 October 2021, responsibility for qualifications development, pre- and post-moderation, consent to assess, and programme endorsement moved from ServiceIQ to the new Ringa Hora – Services Workforce Development Council (WDC).  

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    Chef, apprentice, parent and teacher: Learning and earning on-job makes the difference

    Moving seamlessly from school to the workplace can be a big leap but a good employer, with a commitment to on-job training programmes or apprenticeships, makes all the difference.

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    Photo Album: Hospitality Teachers’ Professional Development

    We’ve kicked off the PD days and the feedback has been fantastic – here’s a look at what you can expect.

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    Apprenticeships boost retail careers

    Top retailers across New Zealand are embracing the opportunity to offer eligible staff an apprenticeship.

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    NZQA proposal includes workplace training

    The New Zealand Qualifications Authority (NZQA) is seeking feedback on three proposals.

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    New partnership to bolster tourism student numbers ahead of rebuild

    ServiceIQ and Go with Tourism are teaming up for 2021.

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    Great news for you: ServiceIQ and Go with Tourism partner

    Go with Tourism is a free support service with a range of resources to assist the New Zealand hospitality and tourism workforce. Services include educational pathways, and job and employer connectors. 

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    Students take flight with new aviation option

    COVID-19 may have hit parts of the aviation industry hard, but it’s projected to pick up strongly. The International Air Transport Association has said that air travel may recover to previous levels in under three years.

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    Doing dishes to making dishes

    School wasn’t doing it for Brooklyn O’Neil. He wanted to get out into the workforce and start making a go of things. So, he went looking for work and landed a job in a restaurant, in the classic starting-out role of dishwasher.

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    Rocket Lab Offers New Zealand’s First Aerospace Apprenticeship

    The programme enables apprentices to receive a formal ServiceIQ Aeronautical Engineering trade qualification for building Electron rockets and testing space hardware. 

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    Top chef says apprentices are good for business

    New Zealand punches above its weight in everything that matters. From sport to science, Kiwis have been internationally recognised as among the best in the world. It’s the same in hospitality, with local chefs known for their great skills and ability. Many have worked in – or run – some of the best restaurants here and in the world. 

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    Support for apprentices will help build careers

    Hard-hit service sector employers and their apprentices will greatly benefit from the government’s new Apprentice Boost scheme, says Andrew McSweeney, Chief Executive of the sector’s industry training organisation, ServiceIQ. 

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    Food and hospitality workplace safety training available online

    New fully online training has been launched to the hospitality industry by the sector’s Industry Training Organisation, ServiceIQ. 

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