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Skills for the Aotearoa New Zealand service industry

ServiceIQ is the workplace training specialist for a large part of Aotearoa New Zealand's service industry.

We help our customers succeed by growing their talent.


News & updates

The service sector is an important industry. Here are some feature articles on recent news and updates...

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    2024: Everything you need to know from ServiceIQ

    Read more about blended products purchase and completion in 2023, fully online learning and assessment live in 2024, blended price increase, Cultural Camps and Gateway. 

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    2024 Pre-Orders

    From Monday 23 October until Friday 8 December, pre-ordering for 2024 delivery of printed and blended products will be available (blended are online learning with printed assessment).

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    Battle of the Pans Photo Album

    The Battle of the Pans is now finished, and the dishes have been fantastic – here’s a look at what has been.

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    ServiceIQ proud to join Pride Pledge

    “We are committed to support and recognise our Rainbow whānau, and those of our customers, suppliers, and partners, by signing up to the Pride Pledge,” says Tony Laskey, ServiceIQ Executive Director. 

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    Government training changes: non-domestic learners will no longer be eligible for funding

    From 2023, a new government funding system for work-based training applies. The Unified Funding System has prioritised New Zealand citizens, people holding residence class visas and certain exemptions, to access relevant industry training through ServiceIQ – Te Pūkenga.

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    Senior executive fills ServiceIQ Director role

    With the appointment of Andrew McSweeney as inaugural Te Pūkenga Deputy Chief Executive Learner and Employer Experience and Attraction, ServiceIQ’s Tony Laskey is adding the role of Division Director to his current General Manager Industry Engagement title.

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    Training expertise recognised by hospo professionals

    The quality and value of the workplace training that ServiceIQ delivers to the hospitality industry has been confirmed at this year’s Restaurant Association Canterbury Hospitality Awards. 

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    Stadium hospo staff show their savvy

    Hospitality staff at the home of the All Blacks, Hurricanes, Wellington Phoenix FC, and Wellington Lions are tackling the hard mahi, getting structured training and NZQA credits. 

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    Retail Apprenticeship opens doors

    Tayah Kaipo says completing the ServiceIQ Retail Apprenticeship programme has not only boosted her confidence, but also opened her eyes to a rewarding career and planted the idea of one day owning a store of her own.

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    On-job training delivers success for top holiday parks

    Being committed to growing skills and talent has paid dividends for one outstanding New Zealand holiday park, and for an exceptional employee at another.  

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    ServiceIQ joins Te Pūkenga Work Based Learning Limited

    Kaimahi and representatives from ServiceIQ and Te Pūkenga came together in Wellington this morning for a pōwhiri as ServiceIQ was welcomed into Te Pūkenga Work Based Learning Limited.

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    New Gateway Galore

    “It’s been a real success”, enthuses Grant Hobbs, Gateway Coordinator at Auckland’s De La Salle College. “We’ve seen hundreds of young people engage with the workplace. Teachers and I have seen a real change in their maturity because they’re starting to work with adults. They’re starting to realise their own potential, and are gaining credits towards NCEQ Level 2 and Level 3.

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    Solid year for ServiceIQ despite COVID impacts

    COVID-19, planning for a ‘lift and shift’ transition, and rapidly changing customer needs and demand were just some of the challenges that the service sectors’ industry training organisation, ServiceIQ, faced last year.

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    Service sectors set up for success

    The future for Aotearoa’s service sectors is a little brighter today as Industry Training Organisation ServiceIQ has transferred $3 million to Ringa Hora, the new Services Workforce Development Council. The fund is for industry-led workforce and skills development projects in hospitality, tourism, retail, aviation, and travel.

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    School students get NCEA credits for hospo competitions

    In pre-COVID times, hundreds of hospitality professionals joined battle for the accolade of being the best of the best, pitting their skills against each other in world-class cookery and food & beverage competitions.

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    Important changes

    From 4 October 2021, responsibility for qualifications development, pre- and post-moderation, consent to assess, and programme endorsement moved from ServiceIQ to the new Ringa Hora – Services Workforce Development Council (WDC).  

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    Chef, apprentice, parent and teacher: Learning and earning on-job makes the difference

    Moving seamlessly from school to the workplace can be a big leap but a good employer, with a commitment to on-job training programmes or apprenticeships, makes all the difference.

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    Photo Album: Hospitality Teachers’ Professional Development

    We’ve kicked off the PD days and the feedback has been fantastic – here’s a look at what you can expect.

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    Apprenticeships boost retail careers

    Top retailers across New Zealand are embracing the opportunity to offer eligible staff an apprenticeship.

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    NZQA proposal includes workplace training

    The New Zealand Qualifications Authority (NZQA) is seeking feedback on three proposals.

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