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Skills for the Aotearoa New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of Aotearoa New Zealand's service industry.

We help our customers succeed by growing their talent.

News & updates

The service sector is an important industry. Here are some feature articles on recent news and updates...

Battle of the Pans: New school hospitality competitions 

ServiceIQ is excited to announce the Battle of the Pans.  This is a new initiative that helps you deliver fun, easy, cost-effective culinary arts competitions that are designed to help your students achieve credits across multiple unit standards in cookery or hospitality. Competitions can be held in your classroom, or at a regional Battle of the Pans event.

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Solid year for ServiceIQ despite COVID impacts

COVID-19, planning for a ‘lift and shift’ transition, and rapidly changing customer needs and demand were just some of the challenges that the service sectors’ industry training organisation, ServiceIQ, faced last year.

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Service sectors set up for success

The future for Aotearoa’s service sectors is a little brighter today as Industry Training Organisation ServiceIQ has transferred $3 million to Ringa Hora, the new Services Workforce Development Council. The fund is for industry-led workforce and skills development projects in hospitality, tourism, retail, aviation, and travel.

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School students get NCEA credits for hospo competitions

In pre-COVID times, hundreds of hospitality professionals joined battle for the accolade of being the best of the best, pitting their skills against each other in world-class cookery and food & beverage competitions.

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Important changes

From 4 October 2021, responsibility for qualifications development, pre- and post-moderation, consent to assess, and programme endorsement moved from ServiceIQ to the new Ringa Hora – Services Workforce Development Council (WDC). 

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Chef, apprentice, parent and teacher: Learning and earning on-job makes the difference

Moving seamlessly from school to the workplace can be a big leap but a good employer, with a commitment to on-job training programmes or apprenticeships, makes all the difference.

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National Secondary Schools Culinary Challenge 2021

ServiceIQ is proud to be a sponsor of the National Secondary Schools Culinary Challenge in 2021. Students have the opportunity to compete at Regionals for their spot at the NSSCC Grand Final.

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Photo Album: Hospitality Teachers’ Professional Development

We’ve kicked off the PD days and the feedback has been fantastic – here’s a look at what you can expect.

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Apprenticeships boost retail careers

Top retailers across New Zealand are embracing the opportunity to offer eligible staff an apprenticeship.

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NZQA proposal includes workplace training

The New Zealand Qualifications Authority (NZQA) is seeking feedback on three proposals.

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TERM 3 – The Present: Tourism and Hospitality School Competition

TERM 3 NOW OPEN: ServiceIQ and Go with Tourism are running nationwide competitions throughout the school year for Tourism and Hospitality students.

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TERM 2 – The Future: Tourism and Hospitality School Competition

ServiceIQ and Go with Tourism are running nationwide competitions throughout the school year for Tourism and Hospitality students.

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TERM 1 – Your Challenge: Tourism and Hospitality School Competition

ServiceIQ and Go with Tourism are running nationwide competitions throughout the school year for Tourism and Hospitality students.

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New partnership to bolster tourism student numbers ahead of rebuild

ServiceIQ and Go with Tourism are teaming up for 2021.

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Great news for you: ServiceIQ and Go with Tourism partner

Go with Tourism is a free support service with a range of resources to assist the New Zealand hospitality and tourism workforce. Services include educational pathways, and job and employer connectors.

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Students take flight with new aviation option

COVID-19 may have hit parts of the aviation industry hard, but it’s projected to pick up strongly. The International Air Transport Association has said that air travel may recover to previous levels in under three years.

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Doing dishes to making dishes

School wasn’t doing it for Brooklyn O’Neil. He wanted to get out into the workforce and start making a go of things. So, he went looking for work and landed a job in a restaurant, in the classic starting-out role of dishwasher.

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Rocket Lab Offers New Zealand’s First Aerospace Apprenticeship

The programme enables apprentices to receive a formal ServiceIQ Aeronautical Engineering trade qualification for building Electron rockets and testing space hardware.

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Top chef says apprentices are good for business

New Zealand punches above its weight in everything that matters. From sport to science, Kiwis have been internationally recognised as among the best in the world. It’s the same in hospitality, with local chefs known for their great skills and ability. Many have worked in – or run – some of the best restaurants here and in the world.

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Support for apprentices will help build careers

Hard-hit service sector employers and their apprentices will greatly benefit from the government’s new Apprentice Boost scheme, says Andrew McSweeney, Chief Executive of the sector’s industry training organisation, ServiceIQ.

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