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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.

We help our customers succeed by growing their talent.

 

Congratulations to Mitchell Playton who graduated from his #ServiceIQ Blue Shirts programme which he completed at… https://t.co/66q00Q2tam

News & updates

The service sector is a busy industry. Here are some feature articles on recent news and updates...

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    Printing update

    As part of our commitment to on-going improvement, we've made a thorough review of our resources printing. This has led to a decision to move to a new print supplier that will improve service for you, including a reduction in delivery times.

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    2020 Pre-orders and resource returns for pre-orders

    Get your pre-orders in now for 2020!

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    Employers and employees prefer on-job training

    A new study from Research First shows that service sector on-job training arranged by industry training organisation ServiceIQ has high levels of satisfaction.

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    MtRuapehu cadetship thumb

    Mt Ruapehu cadetship opens career doors for locals

    Mt Ruapehu is opening up mountains of opportunity to local career seekers.

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    Extension to Consent to Assess

    Extension to Consent to Assess or Programme of Study applications and Extension to Consent to Assess deadline for teaching beginning in 2020.

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    Assessment Intention Plan

    Our Assessment Intention Plan (AIP) for 2019 is well underway.

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    Schools, ServiceIQ and RoVE: nothing changes

    The Government’s Reform of Vocational Education (RoVE) decision was announced on 1 August. As noted, the first steps are being taken towards the new system. The announcement made it clear that this will be a process that will take quite some time.

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    Winning formula equals Holiday Park success

    Living and breathing the ‘great training = winning visitor experience’ formula has seen Lake Tekapo Motels and Holiday Park chalk up another win: the ServiceIQ Holiday Park Visitor Experience 2019 award.

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    2019 Got a Trade SpeedMeets

    ServiceIQ is proud to be supporting the 2019 Got a Trade SpeedMeets.

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    Russell-ing up TOP 10 service

    Being a people person meant that Einnee Facey’s move from several years in banking and finance to a reception role at Russell’s TOP 10 Holiday Park was a real step forward.

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    Parai Parai Ambassador thumb

    Ambassador announced by ServiceIQ

    Auckland War Memorial Museum Visitor Host, Parai Parai, has been recognised as a ServiceIQ Ambassador.

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    NZC Hospo Programme of study thumb

    The art and science of preparing, cooking and serving food

    We're delighted to announce that the new Cookery in Schools (Level 2) programme is ready. 

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    Fantastic student feedback on our eLearning

    Almost two years ago ServiceIQ launched our eLearning resources for schools and providers. At the end of each course we offer students the opportunity to provide us with feedback. 

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    National Sec School Culinaruy Chall thumb

    National Secondary Schools Culinary Challenge is back for 2019

    ServiceIQ is again proud to be a key partner in the NSSCC, the country’s premiere cooking competition for up-coming chefs.

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    REFRESHER Income and Net profit thumb

    Colour Accounting refresher – Income and Net Profit Margin

    Income is defined as a value-generating activity, a verb concept. 

    Net Profit Margin is also known as the Return on Sales percentage.

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    Streamlining

    Streamlining how we help you

    We’ve made some changes that will streamline how we work with you. There are three main areas: Schools Transition Advisors, Schools compliance and Talent supply

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    VET Reform needs to involve industry much more says ServiceIQ

    ServiceIQ has released its submission on the Government’s vocational education and training (VET) system reform proposal. The submission, informed by many service sector employers and industry associations, agrees that there is room for improvement, but doesn’t support the proposal in its current form.

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    Regional Roadmaps update thumb

    New Zealand service industry job growth set to continue

    Job opportunities in many of the country’s service sectors show no sign of slowing according to new regional economic updates released by ServiceIQ, Industry Training Organisation for tourism, travel, retail, retail supply chain, aviation, hospitality and museums. 

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    Coco Sun thumb

    Not lost in translation

    Coco Sun takes hundreds of enthralled visitors around New Zealand’s historic Larnach Castle & Gardens. Coco Sun can also claim a very interesting history. She was born and raised in China’s north eastern province of Liao Ning. As an adult, she moved to Japan where she graduated with a Master of Business Administration and Marketing from Aichi University in Nagoya (another city famous for a magnificent castle). 

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    Eliesa Sime thumb

    For the joy of cooking

    When Eliesa Sime was a student at Mt Roskill Grammar in Auckland, his goal was to become a chef. For the last five years, he has been part of the team preparing delicious dishes for travellers at Auckland Airport’s luxury Novotel hotel. In late 2017, he successfully completed ServiceIQ’s premiere Cookery Apprenticeship achieving the New Zealand Certificate in Cookery Level 4 qualification and was promoted to demi chef.  

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