Great businesses get the basics right. Make sure you get your entry-level employees up to speed with the essentials of excellent customer service. The Retail Savvy Award is ideal initial training for the retail industry.

It is easily delivered to your employees, on the job, and at a pace that works for your business, and it's available in print or online. Your employees will be upskilled in: service delivery, product knowledge and health and safety.

It’s the perfect on-job training programme to help take your retail assistants to the next level. It gives your people the professional knowledge, standards and best practice skills they need to become retail stars. On completion, trainees gain the nationally recognised qualification New Zealand Certificate in Retail – Level 3. 

Line managers, team leaders and supervisors who have the talent to manage a team or store get the professional skills and knowledge they need for this important role. Your up-coming managers will learn industry endorsed best practice standards for everything they need to know to be able to run the team effectively and help build the business. On completion, trainees gain a nationally recognised qualification New Zealand Certificate in Retail – Level 4.

Get the skills and knowledge to be able to deliver everything you need to impress your customers and help run a slick retail operation. The New Zealand Apprenticeship in Retail is also ideal for growing a serious career in retail or management.