Gateway Training
ServiceIQ offers a wide range of great Gateway training that helps students gain skills, experience, and kick-start a career in the services industry when they leave school. They’ll also gain unit standards and make professional contacts that can help open doors to a wide range of jobs and careers in aviation, tourism, hospitality and retail service.
The ultimate role could be a chef, retail supervisor, store manager, pilot, tour guide, travel consultant, restaurant food and beverage manager, aeronautical engineer, airport operations manager, air traffic controller, hotel manager, warehouse or retail distribution manager, tourism operator, and many more.
Gateway Options
There are two types of Gateway training available: DIY and Readymade where your school's Gateway Coordinators select the best ServiceIQ products to create tailor-made learning programmes for students. The DIY option is especially helpful for students who want a ‘taster’ of what it might be like to work in the retail, hospitality, tourism, aviation industries in New Zealand.
Gateway training takes place in the classroom and/or an industry workplace. Choose the most suitable options for your school and students below.
– DIY –
Create your own training with our products
DIY Gateway invites Gateway coordinators to handpick products and create tailored training that best meets their students’ needs and career ambitions. There is a wide range of products to choose from across the different service sectors. Many schools use this proven approach to prepare students with great basic skills and knowledge essential for careers in tourism and hospitality, such as cooks, chefs, baristas, and food and beverage managers.
– Readymade –
The Readymade Gateway training has been created by ServiceIQ in partnership with industry businesses and organisations, and includes full training resources.
The Warehouse Red Shirts in Schools Gateway training
ServiceIQ and The Warehouse have partnered to offer students a glimpse of what it is like to work in retail.
Mitre 10 Gateway Programme
ServiceIQ and Mitre 10 give students a chance to get valuable work experience in retail and distribution.
McDonald's OASIS Gateway training
ServiceIQ and McDonalds have partnered to offer students a glimpse of what it is like to work in hospitality.
Level 3 Service Sector Insights Gateway
Give your students a big boost with Gateway programmes where all unit standard credits are at Level 3.
Retail Ready Online
When retail work placements aren’t possible, Retail Ready Online is the solution.
Aviation Gateway Flying Programme
ServiceIQ offer students a chance to find out what it's like to get behind the controls and fly an aircraft.
Aviation Gateway Aeroscience Programme
ServiceIQ offers students a chance to find out what it's like to work in a variety of aviation roles – on the ground and in the sky.
Aviation Gateway Flying Programme (Secondary Schools Equivalency)
ServiceIQ has Unit Standards registered on the New Zealand Qualifications Framework that are based on Civil Aviation Authority (CAA) licensing requirements for the Private Pilot Licence (PPL).
Important notes:
Gateway products must be ordered using the Gateway Student Registration Form. They cannot be ordered from our online shop. Schools resources will not be delivered during holiday periods.
Before ordering any resources, please confirm with the business that they can accommodate your student(s) for workplace placements. This ensures that all arrangements are in place and resources align with your students' opportunities.
Gateway resources – Packs and Prices*
| Unit Standard | Level | Learning Material + Assessment | ServiceIQ Assessment Service | Learning Material + Assessment + Assessment Service |
| 16818 | 1 | $10.48 | $45.00 | $55.48 |
| 19585 | 2 | $25.09 | $45.00 | $70.09 |
| 19586 | 2 | $19.10 | $45.00 | $64.10 |
| 19587 | 2 | $16.65 | $45.00 | $61.65 |
| 20676 | 2 | $3.91 | $45.00 | $48.91 |
| 20677 | 2 | $17.18 | $45.00 | $62.18 |
Individual Gateway Training Packs*
| Description | Level | Price |
| Hospitality Gateway Individual Training Packs | 2 | Go to Shop |
| Māori Tourism Gateway Individual Training Packs | 2 | Go to Shop |
| Retail Gateway Individual Training Packs | 2 | Go to Shop |
| Tourism Individual Training Packs | 2 | Go to Shop |
| Travel Gateway Individual Training Packs | 3 | Go to Shop |
| Work and Study, Interpersonal Communication, Self Management Individual Training Packs | 2 | Go to Shop |
| STAR Aeroscience Single Subjects | 3 | Go to website |
* Prices are GST exclusive
FAQs
- organised – turn up on time, show they are reliable and able to manage their time effectively
- motivated – show pride in their personal presentation and have standards for their own work; show initiative, enthusiasm, and commitment; and be ready to accept responsibility
- able to take on board instructions and information
- able to demonstrate the appropriate levels of numeracy and literacy
- able to communicate effectively with customers and colleagues
- able to, or willing to, learn the skills needed to work effectively as part of a team and deal with customers appropriately.
- School Gateway coordinator registers student/s via the revised 2025 Student Registration Form.
- The Student Registration Form is emailed to schools@serviceiq.org.nz.
- Our Customer Support team will order the resources required and these will be sent directly to your school.
- At the end of each month, ServiceIQ will generate an invoice and send it to your school for payment.
- The school Gateway coordinator will send the assessments into ServiceIQ to assess.
- The results are confirmed with your school and your school reports the units to NZQA. If your school has a signed MOU with ServiceIQ then you can use our provider code to report the units to NZQA.
- A certificate will be sent to your school (where applicable).
- School Gateway coordinator orders resources via the ServiceIQ online shop.
- The resources are printed and sent directly to your school.
- Your school assesses and reports the units to NZQA, using your own Provider Code.
- Your school can print its own certificate or request one through ServiceIQ (fee payable.)
Gateway is available to all secondary school students in Years 11 to 13+.
Gateway students should be:
As well as workplace placements, students will have tasks and assessments to complete. They should have the self-motivation to work through these in their own time.
In return for the effort they put in, Gateway students will get a taste of what it is like to work in our sectors, helping them decide which careers are for them. They’ll also gain practical skills that they can take with them into future employment and their personal life, while achieving unit standards that count towards NCEA and higher qualifications.
ServiceIQ supports your school’s Gateway department or coordinator with options for students to complete a work placement and have their learning assessed against unit standards. This gives them a great opportunity to gain real workplace experience, which helps them make realistic career choices and land that first job.
If your school needs ServiceIQ to assess, then the process is:
If your schools has consent to assess and its own accredited assessor/s then the process is:
Important:
Before ordering any resources, please confirm with the business that they can accommodate your student(s) for workplace placements. This ensures that all arrangements are in place and resources align with your students' opportunities.
Gateway Downloads
Listed below are Gateway documents for schools. To register for Gateway training, please use the following documents, starting with the MOU:
- 1. Download and complete the 2025 ServiceIQ Gateway Memorandum of Understanding (MOU).
- 2. Complete the 2025 Readymade and DIY Gateway Student Registration Form:
- This is an interactive PDF that can be completed on a computer.
- Register students using their legal name as listed in KAMAR/NSN identification.
- Complete all details clearly on the form.
- Refer to the Gateway Handbook to select compatible programmes/unit standards.