Real success stories
Discover the secrets to genuine success for your business and your people.
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New Rising Star Celebrated at Hotel Industry Awards
Read moreSam Swaffield was named the new ServiceIQ Hotel Industry Outstanding Young Executive of the Year.
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Young Kiwis win gold at 'Trade Olympics'
Read moreTwo New Zealanders who battled contestants from six countries at the WorldSkills NZ event in Hamilton last week both hold nationally recognised ServiceIQ qualifications.
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Tom's top tips for great service
Read moreAt the Clubs New Zealand Expo in sunny Nelson, ServiceIQ got some time with Clubs New Zealand President Tom Fisher. We also caught up with him again after he returned from the Australian Clubs Conference.
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Prize gives award-winning chef entrée to the top
Read moreNickolas Han could well be one of New Zealand’s next great chefs. He’s doing pretty well so far. Having got into the profession through a casual kitchen role, he seems to be on the express dumbwaiter to the top.
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Putting world-class service on display
Read moreMuseums used to be able to rely solely on the strength of their collections to attract visitors. But these days, there are many other options competing for people’s time and attention: from movies, the internet, all kinds of outdoor pursuits and sporting events, to markets and shopping.
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A year to success
Read moreHannah McCaskie became a co-owner in her restaurant just a year after completing her ServiceIQ Cookery Apprenticeship.
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How coaching makes great tourist coach drivers
Read moreTop New Zealand coach company Nimon & Sons Ltd recently took their successful business up a few more gears when investing in tourism training for their drivers.
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Staff training is a gift to your business
Read moreGreat staff can attract loyal customers, repeat visits, recommendations, a vibrant atmosphere, strong morale and a well-motivated team. The best way to get first-class staff is through a proper training staff training programme.
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To Catch a Thief
Read moreBefore training with ServiceIQ, new retail assistant Ian Dunn thought that all it took to deal with a shoplifter was a strong arm and a running tackle. But, as he will tell you, there’s a right and a wrong way to deal with in-store theft. New Zealand retailers lose millions of dollars a year from theft, so it’s important to know how to handle an incident properly and legally, says Ian.
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Retail Qualification takes Holly from job hunter to gold medal winner
Read moreHolly Phelwasher started 2014 seeking a job in fashion retailing. By July she was a Gold Medal winner at WorldSkills NZ, after earning her National Certificate in Retail.