Real success stories
Discover the secrets to genuine success for your business and your people.
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JUMPING AHEAD!
Read moreJesse Roys made the jump from one career to another because he preferred to work in a team and in tourism. At the same time Taupo Bungy has made the leap to become an even more customer focused business by training talented people like Jesse in the fine art of great visitor experience.
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Never a leap of faith
Read moreRacing towards the water in freefall before being lowered safely into a boat... Every year, thousands of tourists from all over the world come to New Zealand to enjoy the quintessential thrill of a Kiwi bungy jump.
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Full throttle tourism
Read moreHer mother is head of tourism at Taupo-nui-a-Tia College. She studied tourism Level 2 in her last year at school. But what persuaded Alice Orr to dive headlong into the vibrant industry was earning and learning on the job at the exhilarating adventure tourism magnet Hukafalls Jet.
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Movie Star
Read moreGemma Corin plays many roles at Taupō’s Starlight Cinema. As shift manager and second-in-command to owner Peter Smith, she takes care of front of house customer service, administration, the staff roster, movie programming, supervising the ticketing and stair team and sharing the projection work with third-in-command, Sean Farrall.
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Starlight Cinema. Behind the screens
Read moreCustomers come to the Starlight Cinema to enjoy a great movie in great surroundings and a relaxing night out. To make sure that happens, it takes plenty of hard work behind the screens.
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Behind the scenes of Hilton Lake Taupo service
Read moreDid you know you can choose from six different types of pillow? and that there’s a secret technique to making the perfect bed? these are some of the housekeeping touches that help the luxury hotel stay ahead as the most recognised global name in the industry.
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Maid in NZ
Read moreWhile many consider it a chore, the art of daily spring-cleaning, dusting and polishing is something of a passion for Patricia Morris, meticulous and cheerful housekeeping expert at Hilton Lake Taupo.
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From exhibition to exciting visitor experience
Read more“Increasingly, museums around the world are bringing hospitality and retail expertise into the visitor experience offer,” says Matthew McCarthy, front of house manager at Auckland’s Maritime Museum.
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Waikaremoana and Kaikoura shine at national holiday park awards
Read moreThe importance of training was in the spotlight at a glittering awards event held last night to celebrate industry excellence at the Holiday Parks Association of New Zealand Conference dinner at Rotorua’s Bath House.
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Maitre d's Perfect Masterclass
Read moreMelbourne’s famous Food & Wine Festival headlines some of the world’s hottest acts in chef-dom, with a series of Masterclasses held in the city centre that attract hundreds of diners passionate for great food.