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Retail Ready Online

The online Retail Gateway that delivers valued people skills for work and life

When retail work placements aren’t possible, Retail Ready Online is the solution.

If your students can’t get to or access a workplace, or simply aren’t work-ready, this option helps them gain valued people skills that will help them get ahead in work and be there for life.

Retail suits many people with its wide range of exciting career and on-job learning opportunities. Helping customers, creating product displays, marketing, running a store, or management at head office are just a few – and that’s before you even consider the growing online and distribution options the industry offers.

Retail Ready Online is a Gateway programme that gives students a chance to get valuable skills and knowledge in retail and can help make the move from school into a career.

Retail Ready circle

How it works

Students will gain NCEA credits that can also be used towards a nationally recognised New Zealand Certificate in Retail. Even though it’s fully online, they’ll be supported all the way and gain important knowledge in line with industry standards including: problem solving; product knowledge; cash handling and payment processing; legislation for sale of goods and services; dealing with theft and fraud; and workplace diversity.

Successful completion of Retail Ready Online will see your student gain 22 credits at Level 2, plus the industry recognised Customer Service Award.

Benefits for students

  • Gain credits towards NCEA and a nationally recognised Award.

  • Get real industry knowledge that’s useful in everyday life too.

  • Learn online wherever and whenever suits best, and at your own pace.

  • Online video and learning material that make assessment tasks applicable in real life.

  • Unit standards achieved can be applied to a full workplace New Zealand Certificate.


Programme details

The learning material for the programme, including supporting video, and assessments are fully online and are assessed by ServiceIQ, with your school reporting the credits achieved.

It costs $500 +GST per students and results in a Retail Customer Service Award, made up of 22 credits covering the essentials in customer service identified by the industry as essential for the retail workplace. Included is access to the online learning and assessment platform, assessment by ServiceIQ and support from a ServiceIQ Schools Transition Advisor as required.

Note: Workplace option available

Students can complete Retail Ready Online in conjunction with a work placement. However, ServiceIQ cannot help with this – it would need to be arranged by the school, and it cannot be with an employer who partners with us to offer one of our Readymade Gateway options.


Unit Unit standard title Level  Credits
7123 Apply a problem-solving method 2 3
28301 Demonstrate knowledge of products and product information in a retail environment 2 5
28298 Demonstrate cash handling in a retail environment 2 3
11968 Demonstrate and apply knowledge of legislation applicable to sale of goods and services 2 4
24997 Demonstrate knowledge of theft and fraud in a retail or distribution environment 2 5
377 Demonstrate knowledge of diversity in workplaces 2 2
  Total Credits   22


How to apply

Please complete and email this form to who will process your registration. Ensure that the subject line for your email is: 'YOUR SCHOOL NAME' – Retail Ready Online Student Registration Form.

Any questions about this programme, contact