Whether you run a local attraction or manage a nationwide business that delivers thrills and excitement to thousands of customers a month, the people you employ will make a big difference to your success.
Unlike many businesses, you’re entertaining and caring for your customers from start to finish, whether it’s for just a few hours or for weeks.
Your staff have to be on the ball and trained to react well to any situation, keeping customers happy. That takes dedication, the right attitude and good skills and knowledge gained through training.
Tourism job roles include general manager, duty manager, owner/operator, tour manager, tour guide, counter and service staff, and driver plus, of course, all the roles involved in the hospitality and retail sides of your business.
Choose the right programme for you
ServiceIQ’s programmes take between six months to two years to complete. Employees learn at their own pace and training mostly takes place in the workplace.