Real success stories
Discover the secrets to genuine success for your business and your people.
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A Piece of Cake?
Read moreEvery year for the past 10 years, they have practiced their recipes over and over, packed up the gear and gone to the big smoke to win gold in the national cooking championships. And every year they’ve come home empty-handed. Until now.
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The Holiday to Remember
Read more“We’re not selling accommodation. We are selling memories,” says Raglan Kopua Holiday Park Manager Rob Clark who, with his wife, has built an iconic haven and a highly successful business.
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A topdressing firm with its feet on the ground
Read moreFlying through rugged country, fast and low feels like adventure tourism for Chris Smith, Engineering Manager at Ravensdown Aerowork. The glamorous, thrilling side of topdressing is also the ultimate picture of his team’s hard work on the ground to keep the daredevils airborne.
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Building on a great tourism tradition
Read moreThe Pink and White Terraces, often referred to as the 8th wonder of the world, were the start of New Zealand’s vital tourism industry. It’s where famous principal guide Sophia Hinerangi enthralled visitors.
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Hotel Happiness
Read moreIf you really want to know what makes a hotel successful, ask the people who are right on the frontline when it comes to customer service – housekeeping. It’s the perfect place to get your career in hospitality up and running, and you’ll earn as you learn from the day you start!
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New Rising Star Celebrated at Hotel Industry Awards
Read moreSam Swaffield was named the new ServiceIQ Hotel Industry Outstanding Young Executive of the Year.
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Young Kiwis win gold at 'Trade Olympics'
Read moreTwo New Zealanders who battled contestants from six countries at the WorldSkills NZ event in Hamilton last week both hold nationally recognised ServiceIQ qualifications.
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Tom's top tips for great service
Read moreAt the Clubs New Zealand Expo in sunny Nelson, ServiceIQ got some time with Clubs New Zealand President Tom Fisher. We also caught up with him again after he returned from the Australian Clubs Conference.
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Prize gives award-winning chef entrée to the top
Read moreNickolas Han could well be one of New Zealand’s next great chefs. He’s doing pretty well so far. Having got into the profession through a casual kitchen role, he seems to be on the express dumbwaiter to the top.
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Putting world-class service on display
Read moreMuseums used to be able to rely solely on the strength of their collections to attract visitors. But these days, there are many other options competing for people’s time and attention: from movies, the internet, all kinds of outdoor pursuits and sporting events, to markets and shopping.