Māori Learner Success

Aotearoa New Zealand’s service sector workforce is very diverse and is rapidly changing. The current service sector workforce is made up of 11 percent Māori.

There are 114,000 Māori in the Service sector. 13% of all workers in the sector.

Supporting the development of the Māori service sector workforce Māori make a significant contribution to the service sector workforce, and ServiceIQ is committed to encouraging and celebrating their success. ServiceIQ’s industries have a strong, and growing, participation of Māori in schools programmes and on-job training. 13.1 % of the trainees in our industries are Māori.

A Learner Success plan for Māori learners has been developed to ensure:

• Our staff and employers are proactively growing their Cultural Confidence.

• Māori learners achieve equitable outcomes. These outcomes are determined in partnership with Māori.

• Māori values and principles are inherent in learners measures of success.

• Learning and wellbeing needs are proactively met. ServiceIQ supports the wellbeing of all Māori learners.

• Māoritanga is embedded through the learning journey. Māori are visible at all levels of ServiceIQ.

• There are strong connections with their iwi/hapū.

• Māori learners can access multiple opportunities across their lifetime to return home to learn te reo and Tikanga Māori, as well as use their new skills for their iwi/ hapū.

• A strong Māori workforce is available to support Māori and their whānau. There is a vibrant Māori ecosystem. Māori learners and staff thrive, their capability grows and is nurtured.

• Māori identity is reflected within their learning and environment. Learning with ServiceIQ is mana-enhancing for them and their whānau.

Pacific Learner Success

The current service sector workforce is made up of 5 percent Pacific.

The Pacific workforce makes up 7% of all workers in the Service sector. This workforce is very diverse, including people from a number of different Pacific Island cultures. There is also a growing number of Pacific-owned businesses in the sector, most of which are small-to-medium enterprises.

Supporting the development of the Pacific service sector workforce Pacific make a significant contribution to the service sector workforce, and ServiceIQ is committed to encouraging and celebrating their success.

ServiceIQ’s industries have a strong, and growing, participation of Pacific in schools programmes and on-job training. 9.27% of the trainees in our industries are Pacific.

A Learner Success plan for Pacific learners has been developed to ensure:

• Pacific learners have a strong representative voice.

• Our staff and employers are proactively growing their Cultural Confidence.

• Pacific learners achieve equitable outcomes. These outcomes are determined in partnership with Pacific Peoples.

• Pacific Peoples values and principles are inherent in learners measures of success.

• Learning and wellbeing needs are proactively met. ServiceIQ supports the wellbeing of all Pacific learners.

• Pacific Peoples are visible at all levels of ServiceIQ.

• There are strong connections with their communities and whānau.

• Pacific learners can access multiple opportunities across their lifetime.

• A strong Pacific Peoples workforce is available to support Pacific Peoples and their whānau. There is a vibrant Pacific ecosystem. Pacific learners and staff thrive, their capability grows and is nurtured.

• Pacific Peoples identity is reflected within their learning and environment. Learning with ServiceIQ is mana-enhancing for Pacific Peoples and their whānau.

People with disabilities

ServiceIQ acknowledges that New Zealand has ratified the United Nations Convention on the Rights of Persons with Disabilities. This Convention strives for disabled people to experience dignity, autonomy, participation, inclusion and accessibility, non-discrimination and equality, and respect for difference.

The United Nations Convention preamble notes that disabling experiences are the negative experiences of persons with impairment when impeded from full and effective participation in society on an equal basis with others.

ServiceIQ is committed to ensuring everyone has access to our qualifications and programmes.

A Learner Success plan has been developed by ServiceIQ to ensure:

• Disabled learners have a strong representative voice

• Disabled learners achieve equitable outcomes.

• The majority of our staff are reporting an increase in their Disability Confidence.

• The Principles of Universal Design are being implemented, disabled learners report a more accessible use of assistive technology.

• Learners with varying impairments receive the right learning support and can access information, communication and digital platforms.

• An increasing number of disabled learners feel safe to provide personal information about their impairment.

• Employers who support disabled learners express an increase in their Disability Confidence.

• Disabled learners identity is reflected within their learning and environment. Learning with ServiceIQ is mana-enhancing for people with impairments and their whānau.

• A strong disability workforce is available to support disabled learners. Disabled learners and staff thrive, their capability grows and is nurtured.

Low prior achievement Learner Success

ServiceIQ plays a pivotal role in ensuring all trainees in the service sector build and retain employability through acquiring the skills and qualifications they need.

We are constantly evaluating and adjusting our internal systems to ensure our programmes reach learners who have not previously achieved a qualification at level 3 and above.

A Learner Success Plan for low prior achieving ākonga has been developed by ServiceIQ to ensure:

• Our staff and employers are proactively growing their foundation skills confidence.

• Low Prior Achieving learners achieve equitable outcomes

• Achievement values and principles are inherent in LPA learners measures of success.

• Learning and wellbeing needs are proactively met. ServiceIQ supports the wellbeing of all Low Prior Achieving learners.

• Strong partnerships are evident with low prior achieving support organisations such as Literacy Aotearoa.

LLN Learner Success

Research shows that service sector workers are more likely than average to have challenges relating to their levels of literacy, language and numeracy.

About one in every two workers in the service sector have literacy skills below those needed to participate fully. Business consequences can include an impact on the company bottom-line and lower productivity. In addition, many of the affected people cannot meet the complex demands of their everyday life and work. Tasks that many people take for granted become arduous: emailing, report-writing, reading and banking.