Academic Dishonesty
Expectations for Trainees: Learning, Assessment, and Academic Integrity
At ServiceIQ, we are committed to helping our learners succeed in a fair, honest, and respectful learning environment. This page tells you what you need to do as a trainee, how to take part in your learning, and the rules about being honest in your work, including how to use Artificial Intelligence (AI) tools the right way.
Engaging with Your Learning
When you sign your training agreement, you agree to take an active role in your learning and be responsible for your own progress. This means:
- meeting all the requirements of your training programme
- taking responsibility for learning, practising, and understanding the skills and knowledge
- doing assessments to the best of your ability
- only submitting work that is your own
- completing work within the timeframes in your training plan
- earning the minimum number of credits required each year.
These expectations are in place to support your success and make sure your qualification is trusted and respected.
Plagiarism and Cheating
Plagiarism and cheating go against the values of honest learning and can lead to serious consequences. At ServiceIQ, we expect all trainees to act with honesty and take personal responsibility for their learning.
What is plagiarism?
Plagiarism is when you present someone else’s work or ideas as your own. This includes:
- copying work from another trainee
- reusing assessment material without approval
- using content from books, websites, or AI tools without changing it or giving credit
- submitting work generated by AI without putting it into your own words and understanding it.
What is cheating?
Cheating is when you try to pass your assessment in an unfair or dishonest way. This includes:
- getting someone else to do your assessment for you
- sharing answers with other trainees
- using tools or resources that are not allowed
- changing or faking evidence of your skills
- plagiarism and cheating are both considered academic misconduct.
Using Artificial Intelligence (AI)
AI tools (such as ChatGPT) can support your learning if used correctly.
You can use AI to:
- come up with ideas or brainstorm
- summarise hard-to-understand content
- plan how to structure your answers.
You cannot:
- copy and paste AI content into your assessments
- submit work from AI without editing it and understanding it
- use AI as a replacement for learning the skills and knowledge.
All work you hand in must be in your own words and show your own understanding.
What Happens if You Break the Rules
If you are found to have plagiarised, cheated, or misused AI:
- you may be asked to do the assessment again
- you may need to show that you understand the material
- you may be asked to submit a copy of the prompt or the text you gave to the AI tool, to request information, as well as the AI-generated response.
- in serious cases, you could be removed from the programme or have your credits taken away.
These actions help protect the value of your qualification and make sure every learner is treated fairly.
Need Help?
If you’re not sure what’s expected of you, or if you’re finding things difficult, talk to your Service Sector Advisor. Don’t be afraid to ask questions, we’d rather support you early than see you make a mistake that could affect your progress.