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Accommodation programmes

Whether you run an upscale hotel or boutique accommodation, you know it takes excellent service and attention to detail to make your customers feel welcome, relaxed and keen to come back.

ServiceIQ helps many of New Zealand’s leading hotels provide a first class service to customers. You can get just one, or a whole suite of on-job training programmes to give your talented people the professional skills they need to do a great job in the key roles: from hotel porters, receptionists, housekeepers, restaurant waiters and maître d’s to department supervisors and operations managers.

All of our programmes are easily completed on the job, and around your business. They lead to a top level of service for your customers and national qualifications for your people.

Cookery Hero Circle

Choose the right programme for you

ServiceIQ’s programmes take between four months to two years to complete. Employees learn at their own pace and training mostly takes place in the workplace.


Accommodation Savvy Award

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To survive and thrive, great accommodation businesses need skilled people, fast. Now you can get your new recruits service-ready quickly and easily, by upskilling them on-job in all the essentials of guest room servicing, health and safety, maintaining and taking care of stock, and your standard operating procedures and code of practice.

The brand-new bite-size Accommodation Savvy Award induction training programme speedily delivers the must-have keys for all successful hotels, motels, lodges, motor inns, up-market holiday parks and retirement villages.

New Zealand Certificate in Accommodation with strands – Level 3

New Zealand Certificate in Accommodation with strands Level 3

All the right skills and know-how for hotel staff working either as housekeepers, porters or receptionist. The New Zealand Certificate in Accommodation with strands – Level 3 is completed on-job and leads to a nationally recognised qualification. 

It is ideal for new entrants, and is one of several programmes available from the HotelIQ suite for top quality hosting through integrated assessment. 


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HotelIQ assessment tool helps guarantee first-class service for your guests. By integrating with your standard operating procedures, HotelIQ helps you to know that your employees are meeting the required standards.

New Zealand Diploma in Hospitality Management – Level 5


Specially designed for experienced and talented hotel staff ready to take their career even higher. The New Zealand Diploma in Hospitality Management – Level 5 gives your senior people the vital skills, knowledge and capability to be able to manage the hotel’s day-to-day operations, staff and planning, and pull everything together to provide a first-class customer service.