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Kick-start a great career in service!

Introducing aviation, tourism, travel, hospitality, retail, retail distribution

Welcome to ServiceIQ, proud to be helping Kiwis get great careers by earning and learning on-job in New Zealand’s booming service industry.

Unlimited choice

There are hundreds of terrific careers to aim for: aviation engineer, airport operations manager, pilot, flight attendant, airport customer service, travel consultant, tourism guide, professional chef, catering expert, food & beverage manager, café and restaurant manager, retail manager, and many, many more…  

And the great news is that once you get into the industry you love, you can train and gain the knowledge and qualifications you need to step up into these roles. Find out more here.

Right for you?

If you thrive on helping others, the service industry offers huge opportunities to make a positive difference and enjoy a satisfying career.

And if you learn best by doing, upskilling on-job is the best way to gain an education, experience, qualifications and earn a living, all at the same time.

How do I get started?

The first thing you need to do is get an entry level job in the service industry you’re really interested in. Once you’ve got the job, you’ll have the opportunity to train, earn as you learn, and gain the experience and qualifications that get you the next role and take you places.

Download your copy of the Service Career Kick-Starter.

Download your individual Career & Qualification Pathway

Download your copy of the Getting Job Ready for the Service Sector activity booklet.


Be inspired by our service industry heroes

Lialiai Semisi Retail Video
Ella Blake Hospitality Video
Sarah Collins Tourism Video
Tara Jones Aviation Video


360 VR Apps

Download our 360 VR Apps to experience a fantastic tour of these careers 

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More great stories 

GotATrade Aviation Video
GotATrade Hospitality Video
GotATrade Tourism Video
GotATrade Retail Video
GotATrade Retail Video
GotATrade Hospitality Video
GotATrade Defence Video
GotATrade Tourism Video


Success stories

Read about how others are succeeding in their career of choice 

Lialiai Semisi, Store Manager

"It’s realistic, relevant and useful. Instead of learning theory and case studies..."

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Sarah Collins
Sarah Collins, Senior Guide

I really enjoy working at Hobbiton Movie Set and the opportunity they are offering me..."

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Jess Simpson
Jessica Simpson, Bookings Coordinator

“It’s great to have an opportunity to better yourself on the job...

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Ella Blake
Ella Blake, Front Office Manager

"You can always work your way up in hospitality. The hospitality sector is not a stagnant industry..."

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Jonelle Goldsbury
Jonelle Goldsbury, RNZAF

"It has been a great career move, there are endless opportunities..."

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Eliza Swainson
Eliza Swainson, Mitre10 Mega

“I enjoys the challenge of coming up with design solutions for customers..."

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Ellie McIlraith
Ellie McIlraith & Bailey McGuire, Aviation

“Meeting new people and sharing our great country with visitors is hard to beat..."

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Kenya Campbell, Christchurch Airport

It’s fantastic to have a full-time role, good pay, and to be learning from a terrific team of experts..."

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Jarrod Wood, Aircraft Engineer

“I really enjoyed learning and earning on the job. Your skills can be tailored to...”

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Chloe Sowden, Cater Plus

I had always cooked at home, but with the apprenticeship I essentially learned how to cook in a ...”

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Tamara Johnson, Chef 

“My current job is the most exciting since graduating from my apprenticeship...

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Josh Englin, Christchurch Airport

“I’d say training on the job is absolutely amazing. I’m someone who hasn’t been in...”

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Alice Orr, Tourism

Adventure tourism is not a walk in the park. It’s both scary and thrilling...

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Ash Wade, Chef

“I saw what blending flavours could do to a dish, that’s what made me want to become a chef.”

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Bruno Maciel, Front of house

“If I can help customers go home smiling, I feel good...”

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Nicole Brian
Nicole Brian, Aircraft Engineer

“My next goal is to become a licenced aircraft engineer so I can certify aircraft's”

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Caleb Jones, Apprentice Chef

For as long as he can remember 17 year-old Caleb has had a passion for cookery...

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Divan Badenhorst, Retail

I’m very creative and always eager to gain new skills and knowledge that will help prepare me for my next role...

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Matthew McCarthy
Matthew McCarthy, Museums

My studies are very focused on collections, but there is a big shift towards visitor experience...”

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Julia Hawkins
Julia Hawkins, Food Services

I like hearing that a meal service has gone well. Really good food helps in a patient’s recovery...

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Travis Riley, Store Supervisor

It was great because I wanted to broaden my industry knowledge. Until then, I’d been taught...

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Ayla Larsen, Trainee Manager

“It’s also a fantastic achievement when you consider that she successfully balanced...

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Tenille McLeod, Operations Manager

Visitors, especially people coming here from overseas, expect really high standards of service...”

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Nicole Kay, Ascot Park Hotel

I love hotel customer service. You meet the coolest people from all over the world...

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Amber Ledingham, Course and Training Manager

“Age is no barrier. Learning all comes down to attitude. If they want to do it, we’ll get...

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Melissa Lacascade, Hospitality

I want to raise my standards for myself and work even harder...

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Nicholas Todd
Nicholas Todd, Chef

In previous years, ServiceIQ Apprentice of the Year award winners have picked up culinary tips and tricks...”

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Columbus New Plymouth
Siale Makatoa and Frances Vedder, Columbus New Plymouth

Connecting our training with national qualification standards benefits...

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Choose an industry and discover a great career




You and your students can find out more about careers in the service sector at: >


Career & Qualification Pathways

Students can find out more about our ServiceIQ career and qualification pathways.

Pathways >


Get expert help

If you have any questions, please don’t hesitate to contact our Schools Team or we can call you. Simply click the button below and give us your contact details.

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Getting-job-ready-for-the-service-sector-Ed1-web.pdf 146 KB pdf