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Travel programmes

Travel agents are the professionals who help people plan and book their travel – whether they are travelling for work, for personal reasons or for a well-earned holiday.


Attention to detail, sales skills and the ability to give great customer service are important, and an up to date knowledge of the industry, products and regulations are just as vital.

If your people have a good qualification you can rest assured that your customers are being looked after by staff who know what they’re doing. They will have the training, knowledge and skills to ensure that your business succeeds and your customers come back for that personal service that the Internet simply can’t offer.

Travel

Choose the right programme for you

ServiceIQ’s programmes take between six months to two years to complete. Employees learn at their own pace and training mostly takes place in the workplace.

Professional travel agent skills

Travel NC L4 WEB

Taking care of multiple international travel plans and booking requirements can be a complex operation. It requires skill and experience to get everything just right for every customer. The New Zealand Certificate in Travel - Level 4 qualification is the first step for travel agents who want to gain the expertise they need to deliver great advice and customer service.  

Experienced Consultant Award

ServiceIQ TAANZ ECA Oval Small

Travel consultants with at least five years' selling experience can now apply to have this recognised with the New Zealand Certificate in Travel (Level 4). To further assure clients and customers of their expertise and commitment to service, ServiceIQ and the Travel Agents Association of New Zealand have created an insignia that eligible Certificate holders can use as a well-deserved badge of honour.