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Retail programmes

Customers expect great in-store, online, and after-sales experiences. Service is the thing that customers are most likely to complain about.

Excellent customer service drives the success of some of the country’s most popular retailers. From New Zealand’s own Z Energy, to award-winning boutiques like Carven Streetwear, the business of selling is better for your bottom line when your people have the retail skills they need to make shopping a pleasure for your customers.

Even better, ServiceIQ makes it easy to upskill with on-job training programmes. Choose from entry level skills and knowledge, through to management qualifications. Or talk to us today about how we can help you find the right programme for your business.


Choose the right programme for you

ServiceIQ’s programmes take between six months to two years to complete. Employees learn at their own pace and training mostly takes place in the workplace.

Getting retail basics right

Retail L2

Great businesses get the basics right. Make sure you get your entry-level employees up to speed with the essentials of excellent customer service. The New Zealand Certificate in Retail (Level 2) is the recognised entry-level qualification for the retail industry.

It is easily delivered to your employees, on the job, and at a pace that works for your business. Your employees will be upskilled in: customer care, product knowledge, health and safety, legal compliance, in-store display, stock management and more...

Next step: Retail supervisor skills

Retail NC L3 WEB Mar15

It’s the perfect on-job training programme to help take your more experienced retail assistants with a talent for leadership, to the next level. It gives your people the professional knowledge, standards and best practice skills they need to become supervisors. On completion, trainees gain the nationally recognised qualification New Zealand Certificate in Retail (Level 3). 

Next step: store management skills and know-how

Retail NC L4 WEB Mar2015

Line managers, senior team leaders and supervisors who have the talent to manage a store get the professional skills and knowledge they need for this important role. Your up-coming manager/s will learn industry endorsed best practice standards for everything they need to know to be able to run the store effectively and help build the business.

On completion, trainees gain a nationally recognised qualification National Certificate in Retail (Level 4) for those using resource-based learning, and the New Zealand Certificate in Retail (Level 4) for larger organisations upskilling employees using ServiceIQ Qual Link.