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Accommodation programmes

Whether you run an upscale hotel or boutique accommodation, you know it takes excellent service and attention to detail to make your customers feel welcome, relaxed and keen to come back.


ServiceIQ helps many of New Zealand’s leading hotels provide a first class service to customers. You can get just one, or a whole suite of on-job training programmes to give your talented people the professional skills they need to do a great job in the key roles: from hotel porters, receptionists, housekeepers, restaurant waiters and maître d’s to department supervisors and operations managers.

All of our programmes are easily completed on the job, and around your business. They lead to a top level of service for your customers and national qualifications for your people.

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Choose the right programme for you

ServiceIQ’s programmes take between six months to two years to complete. Employees learn at their own pace and training mostly takes place in the workplace.

Essential hotel skills - Housekeepers, Porters and Receptionist

Hospo NC Accom Porter L2 WEB

All the right skills and know-how for hotel staff working either as housekeepers, porters or receptionist. The New Zealand Certificate in Accommodation with strands – Level 3 is completed on-job and leads to a nationally recognised qualification. 

It is ideal for new entrants, and is one of several programmes available from the HotelIQ suite for top quality hosting through integrated assessment. 

Essential hotel skills - Receptionists

Hospo NC Hotel Reservations L4 WEB

Impress your guests with helpful, fast and efficient service at reception. The New Zealand Certificate in Hotel Reception  Level 4 provides essential skills and knowledge that your up-coming receptionists need to excel in their role.

It leads to a nationally recognised qualification and is one of several programmes available from the HotelIQ suite for top quality hosting through integrated assessment.    

HotelIQ

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HotelIQ assessment tool helps guarantee first-class service for your guests. By integrating with your standard operating procedures, HotelIQ helps you to know that your employees are meeting the required standards.

Advanced skills to be a hotel supervisor

Hospo NC FrontOffice L3 WEB

Provide an outstanding guest service with advanced skills and knowledge for your talented employees ready for their next career step. The New Zealand Certificate in Hospitality (Advanced) with a strand in Accommodation – Level 5 provides your people with the know-how to become hotel supervisors overseeing housekeeping, portering or reception areas.

Wanted: Skilled hotel operations managers

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Specially designed for experienced and talented hotel staff ready to take their career even higher. The National Diploma in Hospitality (Operational Management)  Level 5 gives your senior people the vital skills, knowledge and capability to be able to manage the hotel’s day-to-day operations, staff and planning, and pull everything together to provide a first-class customer service.