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The Warehouse Red Shirts in Schools Gateway Training

The Warehouse Red Shirts in Schools Gateway training is designed to give students a great opportunity to get hand-on experience of what it’s like to work in the exciting retail industry, and make helpful professional contacts for when they leave school. The training is a partnership between ServiceIQ and The Warehouse.

There are many different roles in the retail and retail supply chain industry, from customer service, stock management, in-store merchandising, to supervisors, store managers and regional managers. Many employers also offer staff the opportunity to train on job, gain qualifications and advance their career by moving up into supervisor and management roles.

On leaving school, many students who have participated in The Warehouse Gateway training have gone on to develop their skills and build careers with New Zealand’s popular retailer.


How it works

The Warehouse Red Shirts in Schools Gateway Programme involves 10 day’s work experience over 10 weeks and is available through participating retailer around the country.

The training is made up of a set menu of credits which students can put towards the New Zealand Certificate in Retail (Level 2). They also gain a Customer Service Award Certificate.

Each student will receive customised learning resources, and will be supported by a coordinator who works with store management to ensure they get a good understanding of the rewards and challenges of a retail career. Coordinators set clear development plans, provide inductions for students, assess students’ work and keep in touch with schools in their region.

Benefits for students

Students who successfully complete the programme will have gained:

  • get an introduction to an exciting career in retail

  • gain credits towards a nationally recognised qualification

  • get real experience in a real workplace

  • enjoy the camaraderie from working as part of a team

  • learn great industry skills and knowledge essential for a retail career

  • learn in a fully supportive environment.




Training details

The programme involves 10 days’ work experience over 10 weeks and runs nationwide. It costs $455 + GST per student and results in a Customer Service Award certificate. The certificate is made up of a set menu of credits (see below) which can be used towards the New Zealand Certificate in Retail (Level 2).

As part of The Warehouse Red Shirts in Schools package each student will receive:

  • a 10 week work placement with The Warehouse
  • customised learning resources
  • assessment and support through a dedicated coordinator

Student will complete the following seven unit standards.

Unit Unit standard title Level  Credits


Provide customer service

2 2


Maintain personal presentation and a positive attitude in a workplace involving customer contact

2 3


Participate in a team or group which has an objective

2 3


Establish and maintain positive customer service interactions in a retail environment 2 2


Demonstrate and integrate knowledge of legislation applicable to sale of goods and services 2 4


Use safe work practices in a retail environment under supervision 2 3


Demonstrate knowledge of product information in a retail environment 2 5
  Total Credits   22



How to apply

Student placements are limited and schools wishing to participate are required to contact us for details on how to register. To apply for this training please contact or your local coordinator listed below.

Region Contact Mobile
National Enquiries - Red Shirts in Schools ServiceIQ Schools  
Northland - Kaitaia TBC
Northland Toni O'Donoghue  021 072 2477
Whangaparaoa / Silverdale Jacquie Brayshaw 021 774 977
Central Auckland Christine Boyle 022 307 8702
West Auckland Jill Philpott

021 067 7228

South Auckland Jake Billyeald  027 450 8998
Coromandel / Whitianga TBC  
Waikato Janice Clough 027 748 8482
Waikato Kim Clarke-Ware 022 352 6600
Bay of Plenty Carolyn Vincent 027 752 0155
Gisborne Careen Jack 021 0865 5659
Greymouth (West Coast) June Griggs 027 376 7878
Hawke's Bay Rachel Mohi 027 386 5632
Taranaki John Hudson 027 488 2467
Whanganui / Feilding / Palmerston North Tracey Jarman 022 064 5045
Manawatu / Horowhenua / Masterton Shelley Pender 027 458 8678
Kapiti Coast Elly Williams 022 368 7166
Wellington Ruth Asiata 027 221 8546
Nelson / Marlborough Tara Stewart 027 292 7972
Blenheim  Sara Harwood 021 113 5312
Christchurch Nicki Ball 021 251 1180
Otago / Southland Tui-Susan Hill 027 517 4080



Need help?

Just speak with one of the members of the ServiceIQ Schools Team, who can talk you through the process and answer any questions.

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