The Warehouse Red Shirts in Schools Gateway Training
The Warehouse Red Shirts in Schools Gateway training is designed to give students a great opportunity to get hand-on experience of what it’s like to work in the exciting retail industry, and make helpful professional contacts for when they leave school. The training is a partnership between ServiceIQ and The Warehouse.
There are many different roles in the retail and retail supply chain industry, from customer service, stock management, in-store merchandising, to supervisors, store managers and regional managers. Many employers also offer staff the opportunity to train on job, gain qualifications and advance their career by moving up into supervisor and management roles.
On leaving school, many students who have participated in The Warehouse Gateway training have gone on to develop their skills and build careers with New Zealand’s popular retailer.
How it works
The Warehouse Red Shirts in Schools Gateway Programme involves 10 day’s work experience over 10 weeks and is available through participating retailer around the country.
The training is made up of a set menu of credits which students can put towards the New Zealand Certificate in Retail (Level 2). They also gain a Customer Service Award Certificate.
Each student will receive customised learning resources, and will be supported by a coordinator who works with store management to ensure they get a good understanding of the rewards and challenges of a retail career. Coordinators set clear development plans, provide inductions for students, assess students’ work and keep in touch with schools in their region.
Benefits for students
Students who successfully complete the programme will have gained:
get an introduction to an exciting career in retail
gain credits towards a nationally recognised qualification
get real experience in a real workplace
enjoy the camaraderie from working as part of a team
learn great industry skills and knowledge essential for a retail career
learn in a fully supportive environment.
The programme involves 10 days’ work experience over 10 weeks and runs nationwide. It costs $455 + GST per student and results in a Customer Service Award certificate. The certificate is made up of a set menu of credits (see below) which can be used towards the New Zealand Certificate in Retail (Level 2).
As part of The Warehouse Red Shirts in Schools package each student will receive:
- a 10 week work placement with The Warehouse
- customised learning resources
- assessment and support through a dedicated coordinator
Student will complete the following seven unit standards.
|Unit||Unit standard title||Level||Credits|
Provide customer service
Maintain personal presentation and a positive attitude in a workplace involving customer contact
Participate in a team or group which has an objective
|Establish and maintain positive customer service interactions in a retail environment||2||2|
|Demonstrate and integrate knowledge of legislation applicable to sale of goods and services||2||4|
|Use safe work practices in a retail environment under supervision||2||3|
|Demonstrate knowledge of product information in a retail environment||2||5|
How to apply
Student placements are limited and schools wishing to participate are required to contact us for details on how to register. To apply for this training please contact schools@ServiceIQ.org.nz or your local coordinator listed below.
|National Enquiries - Red Shirts in Schools||ServiceIQ Schools|
|Northland - Kaitaia||TBC
|Northland||Toni O'Donoghue||021 072 2477|
|North Auckland / Whangaparaoa / Silverdale||Lisa Compton
||021 665 368|
|Central Auckland||Christine Boyle||022 307 8702|
|West Auckland||Jill Philpott||
021 067 7228
|South Auckland||Jake Billyeald||027 450 8998|
|Waikato||Janice Clough||027 748 8482|
|South Waikato / Taupo||Neen Hewlett
||021 859 581|
|Bay of Plenty||Carolyn Vincent||027 752 0155|
|Gisborne||Careen Jack||021 0865 5659|
|Greymouth (West Coast)||June Griggs||027 376 7878|
|Hawke's Bay||Rachel Mohi||027 386 5632|
|Taranaki||John Hudson||027 488 2467|
|Whanganui / Feilding / Palmerston North||Tracey Jarman||022 064 5045|
|Manawatu / Horowhenua / Masterton||Shelley Pender||027 458 8678|
|Kapiti Coast||Elly Williams||022 368 7166|
|Wellington||Ruth Asiata||027 221 8546|
|Nelson / Marlborough||Tara Stewart||027 292 7972|
|Blenheim||Sara Harwood||021 113 5312|
|Christchurch||Nicki Ball||021 251 1180|
|Otago / Southland||Tui-Susan Hill||027 517 4080|