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Management & Supervision programmes

Great managers aren’t born. They are trained on the job.

Successful managers have real operational experience plus excellent leadership skills. Now you can upskill your up-coming team leaders and supervisors with everything they need to know to lead and manage the team effectively, on the job.

Management Hero


Choose the right programme for you

ServiceIQ’s programmes take between six months to two years to complete. Employees learn at their own pace and training mostly takes place in the workplace.

Next step: Introduction to team leadership

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The New Zealand Certificate in Business (Introduction to Team Leadership) Level 3 is ideal for your supervisors or the people you want to move into team leader or supervisor roles. They'll gain skills and knowledge vital for business success, including effective communication, reporting, performance management, health and safety practices, problem-solving, staff workplace training and more. 

Next step: First line management

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New Zealand Certificate in Business (First Line Management) Level 4 is designed for your team leaders or supervisors who are ready to go to the next level and master professional management and leadership skills. Your people will gain the knowledge and know-how to succeed in today's fast moving businesses, including: great team leadership, effective communications, performance management, change management, business planning, problem-solving, workplace principles, legal compliance and much more. 

Wanted: Skilled hotel operations managers

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Specially designed for experienced and talented hotel staff ready to take their career even higher. The National Diploma in Hospitality (Operational Management) - Level 5 gives your senior people the vital skills, knowledge and capability to be able to manage the hotel’s day-to-day operations, staff and planning, and pull everything together to provide a first-class customer service.

Wanted: Skilled café & restaurant operations managers

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Specially designed for experienced and talented restaurant, café and bar staff ready to take their career even higher. The National Diploma in Hospitality (Operational Management) - Level 5 gives your senior people the vital skills, knowledge and capability to be able to manage the premises’ day-to-day operations, staff and planning, and pull everything together to provide a first-class customer service.