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Food & Beverage programmes

Choosing where to eat or enjoy a drink comes down to the food, the atmosphere and, of course, great service. Front-of-house staff and managers who have the right skills and knowledge are a vital part of the mix, helping to make your establishment a top shelf choice for your customers.


ServiceIQ helps you do just that by giving your talented people the essential skills they need to run the show and impress customers.

You can get just one, or a range of on-job training programmes - from online short courses to full blown apprenticeships. Every programme is designed to enhance your business while also helping your people to build professional careers in restaurant, bar and café service and management.

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Each programme is easily completed on the job, and around your business. They result in top level service for your customers and national qualifications for your people.


Choose the right programme for you

ServiceIQ’s programmes take between six months to two years to complete. Employees learn at their own pace and training mostly takes place in the workplace.

Essential skills for cafés, bars and restaurants

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Deliver great customer service with the essential skills your front of house team need to build a successful business. The New Zealand Certificate in Food & Beverage Service with strands – Level 3 is a popular qualification built to enhance service, attract customers and keep them coming back for more.

Designed for employees in cafés, restaurants, bars, and clubs. 

Superior skills for premiere food service

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Impress your diners with elegant world-class presentation. Your employees will learn advanced skills in the fine art of restaurant food and beverage service, including silver and gueridon service. Ideal for talented serving staff ready to advance their hospitality career and gain the New Zealand Certificate in Food and Beverage Service with strand in Restaurant Services - Level 4

Be your customer's choice every time

Drinks

Choosing where to eat or enjoy a drink comes down to the food, the atmosphere and, of course, great service. Front-of-house managers with the right skills and knowledge help to make your establishment the top choice for your customers. ServiceIQ helps you do just that by offering your talented, up-and-coming trainees a New Zealand Apprenticeship in Food and Beverage - Level 3 and 4. 

Your staff will learn all of the skills they need to run the show and impress your customers. It's also a vital ingredient to building a serious career in restaurant, bar and club management.

HotelIQ

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HotelIQ assessment tool helps guarantee first-class service for your guests. By integrating with your standard operating procedures, HotelIQ helps you to know that your employees are meeting the required standards.

CaféIQ

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CaféIQ (The New Zealand Certificate in Food & Beverage – Café Stand) is the easy-to-use assessment tool that works seamlessly with your café’s current standard operating procedures and training systems. It helps you guarantee high standards and consistent quality service to your customers across the café/café chain, regardless of location and employee numbers.

RestaurantIQ

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RestaurantIQ (New Zealand Certificate in Food & Beverage – Restaurant Services Strand) assessment tool helps you guarantee a first-class service for your customers. By integrating the assessment with your standard operating procedures, you have the confidence of knowing that your employees are meeting the required standards in your restaurant.

Advanced hospitality skills

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Provide an outstanding service for guests with staff who offer top shelf skills and knowledge. Designed for your talented employees who are ready for their next career step, the New Zealand Certificate in Hospitality (Advanced) with strand in Food & Beverage Service - Level 5 provides the superior skills needed to be a food and beverage supervisor in a bar, club, restaurant or function centre.

Wanted: Skilled café & restaurant operations managers

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Specially designed for experienced and talented restaurant, café and bar staff ready to take their career even higher. The National Diploma in Hospitality (Operational Management) - Level 5 gives your senior people the vital skills, knowledge and capability to be able to manage the premises’ day-to-day operations, staff and planning, and pull everything together to provide a first-class customer service.