Your complete online staff training
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ServiceIQ is the workplace training specialist for a large part of Aotearoa New Zealand's service industry.
We help our customers succeed by growing their talent.
The service sector is an important industry. Here are some feature articles on recent news and updates...
Get ahead of the Term 1 rush by pre-ordering your printed, blended, or fully online resources for 2026 delivery. Starts 3rd November 2025
Discover all the need-to-knows around ServiceIQ’s Licence Controller Qualification, better known as the LCQ.
Meet Esther-rose Murray, a chef with Compass Group NZ and a shining star from ServiceIQ's New Zealand Cookery Apprenticeship programme.
The retail trade employs more than 220,000 people in New Zealand, accounting for around 9% of the nation’s total workforce, according to Stats NZ. With numerous entry points, flexible scheduling, and a controllable work-life balance, a career in retail is an attractive proposition for many.
From first female carpentry apprentice and first female Specialist Search Team member in the NZ Army to world ranked powerlifter, the word 'trailblazer' is a great fit for Roshelle Jessop, Service Sector Advisor – Aviation, at ServiceIQ.
Maria Brown of Palmerston North has just completed her New Zealand Apprenticeship in Retail, a significant achievement made even more impressive by the fact that she funded her learning herself.
As the Industry Training Organisation for New Zealand’s service sector, ServiceIQ plays a key role in helping businesses grow through workplace learning.
Access to easy-to-apply, industry-recognised, real-world upskilling is the holy grail for employers and employees in the hospitality industry. In our latest article, we explain how flexible training integrates into your hospitality business without pulling staff off the floor.
For Sebastian Mataric, space wasn’t just a distant dream, it was a fascination that started early and never faded.
Ahmad Azemah’s journey to becoming a qualified chef is nothing short of inspiring.
International visitors brought in nearly $17 billion in the past year alone, and total tourism expenditure has reached record-breaking highs. But behind the economic celebration lies a pressing issue: the hospitality workforce is shrinking fast. With enrolments in tourism and hospitality education collapsing by over 70% in the past decade, the industry faces a critical talent shortage.
The Minister for Vocational Education Penny Simmonds has announced the results of the work-based learning consultation that was held in February.
Known worldwide for its natural thermal waters and exceptional visitor experience, Hanmer Springs Thermal Pools and Spa is not only a must-visit destination but also a shining example of a business dedicated to developing its people.
Quality Assurance plays a vital role behind the scenes, participating each year in NZQA Consistency Reviews for a range of qualifications. It’s part of our commitment ensuring every graduate is equipped with the skills and knowledge their qualification promises – no matter where or how they trained.
Aotearoa’s pharmacies are more than just a place to pick up a prescription – they’re the frontline of our healthcare system. And thanks to the Healthy Futures Pharmacy Gateway Programme, secondary school students are getting the opportunity to experience that vital role first-hand.
As an education provider offering NZQA qualifications, we are required to participate in NZQA Consistency Reviews each year for our various programmes. This quality assurance process ensures that our graduates consistently achieve the intended qualification outcomes and that our programmes provide real value to the sector.
At ServiceIQ, we know that training doesn’t have to be all textbooks and no fun – sometimes it’s about creating opportunities, making memories, and maybe spilling a little coffee along the way!
In a bold move to reshape leadership at Harvey Norman, supported by our ServiceIQ Industry Engagement team, the new Catalyst – Women in Leadership programme is creating exciting opportunities for women across the organisation.
Nine SkyCity cookery apprentices recently reached a significant milestone by completing the final Commercial Competence Assessment, the culminating practical requirement for the New Zealand Apprenticeship in Cookery (Levels 3 and 4).
Kia ora koutou, and welcome to our first ServiceIQ update for this year!
