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About ServiceIQ

Your intro to us

ServiceIQ is the workplace training specialist for the aviation, hospitality, retail, travel, tourism and museums sectors. We help our customers succeed by growing their talent: Poipoia te kākano kia puāwai.

We’re all about empowering and motivating people to provide great service. This helps businesses remain competitive and Aotearoa New Zealand to be internationally recognised as a great place to live or visit. It also gives people working in our industries valuable skills and knowledge along with nationally recognised qualifications.

Our focus is on-job training. We work with our customers to develop the right resources, trainers, systems and procedures, and the right amount of in-depth training and follow-up to help them get ahead and stay on top.

If your business is in one of Aotearoa New Zealand’s diverse service sectors and you want to offer the best service you can, we’d love to work with you. We offer a range of on the job programmes from short up-skill online courses right through to national qualifications.

Our Mission

Industry training is essential to improving productivity and profitability in the service industry; growing workplace talent contributes to a stronger Aotearoa New Zealand economy. We will act with conviction, supporting our employer, learner, community and Government stakeholders.

December 2023 Government announcement

The new Government has stated it intends to disestablish Te Pūkenga | New Zealand Institute of Skills and Technology. Please note that the Tertiary Education and Skills Minister has assured that Business Divisions, which include ServiceIQ, will continue to operate as usual. This means that we will continue to serve employers, their trainees and apprentices, and our school customers. While we are awaiting more detail, we expect you will notice little, if any, difference, just as business continued as usual during our transition into Te Pūkenga. If have any concerns, please contact us.


Whakangungu Ahumahi Ratonga | Service Industry Training