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About ServiceIQ | Te Pūkenga

Your intro to us

ServiceIQ | Te Pūkenga is the workplace training specialist for the aviation, hospitality, retail, travel, tourism and museums sectors. We help our customers succeed by growing their talent: Poipoia te kākano kia puāwai.

We’re all about empowering and motivating people to provide great service. This helps businesses remain competitive and Aotearoa New Zealand to be internationally recognised as a great place to live or visit. It also gives people working in our industries valuable skills and knowledge along with nationally recognised qualifications.

Our focus is on-job training. We work with our customers to develop the right resources, trainers, systems and procedures, and the right amount of in-depth training and follow-up to help them get ahead and stay on top.

If your business is in one of Aotearoa New Zealand’s diverse service sectors and you want to offer the best service you can, we’d love to work with you. We offer a range of on the job programmes from short up-skill online courses right through to national qualifications.

Our Mission

Industry training is essential to improving productivity and profitability in the service industry; growing workplace talent contributes to a stronger Aotearoa New Zealand economy. We will act with conviction, supporting our employer, learner, community and Government stakeholders.


Whakangungu Ahumahi Ratonga | Service Industry Training