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Real success stories

Discover the secrets to genuine success for your business and your people.

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    Chris Dunand - Flightline Aviation

    The aviation industry is a time-critical environment. Customers want their aircraft in the air, not in a workshop, so we are always under pressure to get planes operational as quickly as possible.

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    Christopher Ngaro - Air New Zealand

    One of the things I enjoy about working for Air New Zealand is the people I work with and the different attributes they bring to the job. From planning a flight, to baggage make-up through to actually loading a plane, it’s all about planning, communication and working as a team.

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    Helen Gower - Auckland International Airport

    I started with no formal training as a Customer Service Officer, over time gaining nationally recognised qualifications and moving up the career ladder along the way.

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  • Tim Draisey News Thumbnail

    Tim Draisey - Air New Zealand

    I worked in a variety of areas in the engineering workshops with a focus on aircraft structure and mechanics. The hands on aspect of my apprenticeship matched my learning style. Now, as a licensed aircraft engineer, I can take my skills anywhere in the world.

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    Sam Horsnell - Copthorne Hotel & Resort Bay of Islands

    Embarking on the National Certificate I learnt more about the sales and marketing side of the convention and incentive role, and could eventually lead into hotel operations and management.

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    Al Brown - Chef, Author, TV Presenter and Restaurateur

    Over the years, many staff have moved from being a dishwasher to being in charge of the kitchen. There are so many career pathways available in hospitality. If you work hard and are willing to learn, opportunities will open up for you.

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    Ruth Pretty - Chef, Caterer and Author

    I tell young people to take a job that offers you a structured training programme. Don’t underestimate how valuable reading, writing and maths skills are to a career in hospitality. And never skimp on your footwear!

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  • Canterbury Museum

    Stephen Ruscoe - Canterbury Museum

    My advice to young people is that I have often found in my career that hard work attracts luck. If you put 100% into a role then you’ll be surprised at what comes back to you. Seize every opportunity.

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    Tony Kuepfer - Te Papa

    A qualification signifies that you’ve done the learning, you’ve made the effort and you’ve enhanced your knowledge at those levels, so it’s recognition of that.

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  • Chrissy Mackay News Thumbnail

    Chrissy Mackay - KEA Campers

    I completed ServiceIQ’s Customer Service Award soon after I started at KEA, while training in the customer service team. This gave me a kick-start and helped me gain my role as KEA Campers’ Housekeeping Manager.

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