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Skills for the Aotearoa New Zealand service industry

ServiceIQ is the workplace training specialist for a large part of Aotearoa New Zealand's service industry.

We help our customers succeed by growing their talent.


News & updates

The service sector is an important industry. Here are some feature articles on recent news and updates...

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    2024 Battle of the Pans Photo Album

    Bigger and better than ever, the 2024 Battle of the Pans saw 105 students compete across the four regional battles. 

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    Price increase for Cultural Camps

    For many years, the costs to run our Cultural Camps have been increasing but we have always tried to hold the price for as long as possible. Gateway Cultural Camps are now $750+GST. 

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    Continuity for service industry

    Service sector employers partnering with ServiceIQ for their workplace training will continue to receive exceptional service when General Manager of Industry Engagement, Clare Savage, heads off on parental leave and Danielle Genty-Nott will be filling in for Clare.

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    Employers, students and schools get big gains with Gateway

    There are six options in the new ServiceIQ Service Sector Insights Gateway. Each awards a student at least 20 NCEA credits at Level 3, all earned from Unit Standards that are core to on-job training in the relevant sector.

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    2023 Battle of the Pans Photo Album

    The Battle of the Pans 2023 is now finished, and the dishes have been fantastic – here’s a look at what has been.

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    Stadium hospo staff show their savvy

    Hospitality staff at the home of the All Blacks, Hurricanes, Wellington Phoenix FC, and Wellington Lions are tackling the hard mahi, getting structured training and NZQA credits. 

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    Retail Apprenticeship opens doors

    Tayah Kaipo says completing the ServiceIQ Retail Apprenticeship programme has not only boosted her confidence, but also opened her eyes to a rewarding career and planted the idea of one day owning a store of her own.

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    New Gateway Galore

    “It’s been a real success”, enthuses Grant Hobbs, Gateway Coordinator at Auckland’s De La Salle College. “We’ve seen hundreds of young people engage with the workplace. Teachers and I have seen a real change in their maturity because they’re starting to work with adults. They’re starting to realise their own potential, and are gaining credits towards NCEQ Level 2 and Level 3.

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    Chef, apprentice, parent and teacher: Learning and earning on-job makes the difference

    Moving seamlessly from school to the workplace can be a big leap but a good employer, with a commitment to on-job training programmes or apprenticeships, makes all the difference.

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    Photo Album: Hospitality Teachers’ Professional Development

    We’ve kicked off the PD days and the feedback has been fantastic – here’s a look at what you can expect.

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    Students take flight with new aviation option

    COVID-19 may have hit parts of the aviation industry hard, but it’s projected to pick up strongly. The International Air Transport Association has said that air travel may recover to previous levels in under three years.

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    Doing dishes to making dishes

    School wasn’t doing it for Brooklyn O’Neil. He wanted to get out into the workforce and start making a go of things. So, he went looking for work and landed a job in a restaurant, in the classic starting-out role of dishwasher.

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    Start your flying career at school!

    Few things capture people’s imaginations like flying. Whether it’s watching a jet race overhead, seeing hi-tech planes in the latest big-screen action movie, or the excitement of jumping on an airliner, the freedom of flight is fantastic. And some people want to take it further, with the ultimate ambition to be a pilot.

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    Rocket Lab Offers New Zealand’s First Aerospace Apprenticeship

    The programme enables apprentices to receive a formal ServiceIQ Aeronautical Engineering trade qualification for building Electron rockets and testing space hardware. 

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    Top chef says apprentices are good for business

    New Zealand punches above its weight in everything that matters. From sport to science, Kiwis have been internationally recognised as among the best in the world. It’s the same in hospitality, with local chefs known for their great skills and ability. Many have worked in – or run – some of the best restaurants here and in the world. 

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    The importance of skilled professionals in the service sector

    Skilled people help make a good business great. And now, if you run a business in the service industry, it’s never been easier to upskill your talented staff on the job. It’s also an ideal solution for employers who struggle to recruit experienced staff.

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    Russell-ing up TOP 10 service

    Being a people person meant that Einnee Facey’s move from several years in banking and finance to a reception role at Russell’s TOP 10 Holiday Park was a real step forward.

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    Not lost in translation

    Coco Sun takes hundreds of enthralled visitors around New Zealand’s historic Larnach Castle & Gardens. Coco Sun can also claim a very interesting history. She was born and raised in China’s north eastern province of Liao Ning. As an adult, she moved to Japan where she graduated with a Master of Business Administration and Marketing from Aichi University in Nagoya (another city famous for a magnificent castle). 

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    For the joy of cooking

    When Eliesa Sime was a student at Mt Roskill Grammar in Auckland, his goal was to become a chef. For the last five years, he has been part of the team preparing delicious dishes for travellers at Auckland Airport’s luxury Novotel hotel. In late 2017, he successfully completed ServiceIQ’s premiere Cookery Apprenticeship achieving the New Zealand Certificate in Cookery Level 4 qualification and was promoted to demi chef.  

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    Climb every mountain

    Like many young people attracted to a career in tourism, Shakira Kalksma knew, when she was studying the subject at school, that the exciting industry presented her with the perfect adventure. She just didn’t know where or what kind of role she’d land in the dazzling world spanning everything from outdoor pursuits to retail and hospitality.     

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