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Workforce Development

ServiceIQ supports our employer, learner and government stakeholders by advocating for workforce development. This work includes agreeing the six priorities for workforce development with businesses in the service sector and developing a Workforce Development Plan based around these priorities. Regional Roadmaps provide a regional overview and focus point for the six priorities of our ten sectors.  ServiceIQ also has a focused approach to driving the success of Māori and Pasifika learners and improving adult Literacy and Numeracy Skills across the service sector. ServiceIQ also runs the Hinonga Kōkiri / Head Start Project

Workforce Development Framework

ServiceIQ and businesses developed a framework with six agreed priorities

These priorities were chosen as most likely to have a significant impact on increasing business productivity and growth. These priorities are purposely high level and aspirational, and outline focus areas for the sector as a whole.

Blue dotAttract and retain people with the right attitude and aptitude.

Blue dotIncrease the number of able school leavers transitioning into the sector.

Blue dotIncrease access to and engagement with training.

Blue dotDevelop and maintain high quality qualifications and programmes that meet the needs of industry.

Blue dotIncrease productivity by developing core skills.

Blue dotImprove business and management capability.


Workforce Development Plan

ServiceIQ, as the Industry Training Organisation for the service sector, has developed the Service Sector Workforce Development Plan following extensive business consultation.

The Plan gives a framework for the sector to work together toward achieving a shared vision of a world-class service industry through qualified people. Agreed priorities that will make the biggest difference in moving towards this shared vision are described, with examples of sector initiatives already underway to help achieve these priorities.


Regional Roadmaps

Regional Roadmaps provide a regional overview and focus for the workforce development priorities, and actions to realise each region’s service sector vision.

Current Regional Infographics include 2019 regional employment and economic data and forecasts to 2025. Forecasts are as at August 2020, including estimated COVID-19 impacts.