Workforce Development

ServiceIQ supports our employer, learner and government stakeholders by advocating for workforce development. This work includes agreeing the six priorities for workforce development with businesses in the service sector and developing a Workforce Development Plan based around these priorities. Regional Infographics and Roadmaps provide a regional overview and focus point for the six priorities and the Sector Profile Infographics give an overview of our ten sectors. ServiceIQ also has a focused approach to driving the success of Māori and Pasifika learners and improving adult Literacy and Numeracy Skills across the service sector. ServiceIQ also runs the Hinonga Kōkiri / Head Start Project.

Workforce Development Framework

ServiceIQ and businesses developed a framework with six agreed priorities

These priorities were chosen as most likely to have a significant impact on increasing business productivity and growth. These priorities are purposely high level and aspirational, and outline focus areas for the sector as a whole.

Attract and retain people with the right attitude and aptitude.

Increase the number of able school leavers transitioning into the sector.

Increase access to and engagement with training.

Develop and maintain high quality qualifications and programmes that meet the needs of industry.

Increase productivity by developing core skills.

Improve business and management capability.

Workforce Development Plan

ServiceIQ, as the Industry Training Organisation for the service sector, has developed the Service Sector Workforce Development Plan following extensive business consultation.

The Plan gives a framework for the sector to work together toward achieving a shared vision of a world-class service industry through qualified people. Agreed priorities that will make the biggest difference in moving towards this shared vision are described, with examples of sector initiatives already underway to help achieve these priorities.

View Development Plan

Regional Infographics and Roadmaps

Regional Infographics and Roadmaps provide a regional overview and focus for the workforce development priorities, and actions to realise each region’s service sector vision.

Current Regional Infographics include 2019 regional employment and economic data and forecasts to 2025. Forecasts are as at August 2020, including estimated COVID-19 impacts.

Sector Profile Infographics

ServiceIQ’s Sector Profile Infographics give an overview of each sector in our industry, with a focus on the current environment, economic contribution, and future opportunities and challenges for each sector.

Current Sector Profile Infographics include 2019 employment and economic data and forecasts to 2025. Forecasts are as at August 2020, including estimated COVID-19 impacts.

NZ Service Sector Infographic