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Retail programmes

Customers expect great in-store, online, and after-sales experiences. Service is the thing that customers are most likely to complain about.

Excellent customer service drives the success of some of the country’s most popular retailers. From New Zealand’s own Z Energy, to award-winning boutiques like Carven Streetwear, the business of selling is better for your bottom line when your people have the retail skills they need to make shopping a pleasure for your customers.

Even better, ServiceIQ makes it easy to upskill with on-job training programmes. Choose from entry level skills and knowledge, through to management qualifications. Or talk to us today about how we can help you find the right programme for your business.


Choose the right programme for you

ServiceIQ’s programmes take between four months to two years to complete. Employees learn at their own pace and training mostly takes place in the workplace.

Retail Qual pathway

Retail Savvy Award

Retail L2

Great businesses get the basics right. Make sure you get your entry-level employees up to speed with the essentials of excellent customer service. The Retail Savvy Award is ideal initial training for the retail industry.

It is easily delivered to your employees, on the job, and at a pace that works for your business, and it's available in print or online. Your employees will be upskilled in: service delivery, product knowledge and health and safety.

New Zealand Certificate in Retail – Level 3

Retail NC L3 WEB Mar15

It’s the perfect on-job training programme to help take your retail assistants to the next level. It gives your people the professional knowledge, standards and best practice skills they need to become retail stars. On completion, trainees gain the nationally recognised qualification New Zealand Certificate in Retail – Level 3. 

New Zealand Certificate in Retail – Level 4

Retail NC L4 WEB Mar2015

Line managers, team leaders and supervisors who have the talent to manage a team or store get the professional skills and knowledge they need for this important role. Your up-coming managers will learn industry endorsed best practice standards for everything they need to know to be able to run the team effectively and help build the business. On completion, trainees gain a nationally recognised qualification New Zealand Certificate in Retail – Level 4.

New Zealand Apprenticeship in Retail

Retail Apprenticeshp

Get the skills and knowledge to be able to deliver everything you need to impress your customers and help run a slick retail operation. The New Zealand Apprenticeship in Retail is also ideal for growing a serious career in retail or management.